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College of Information and Communications

Presentations and Publications

Check out select publications and presentations based on research coming out of the Public Library Routines Project. Visit often to stay updated on what we are doing and what we are finding. 

Note that the views, findings, conclusions or recommendations expressed in these resources do not necessarily represent those of the Institute of Museum and Library Services. 

Freeburg, D. & Klein, K. (2024). Are library staff autonomous? The influence of routines and the development of workarounds. Journal of Librarianship and Information Science, 56(1), 223-240. https://doi.org/10.1177/09610006221140902. 

Freeburg, D. & Klein, K. (2024). Customer service, hard work, and normativity: Identity standards encoded into public library routines.Wisdom, well-being, win-win: Lecture notes in computer science series, 14597. Springer. doi: 10.1007/978-3-031-57860-1_26.  

Freeburg, D. & Klein, K. (2024). Stuck in a Routine: When Library Routines Become Barriers. Paper presented at LibLearnX, Baltimore, MD, January 19-22. 

Freeburg, D. & Klein, K. (2022). What guides knowledge work in the library? Maps, routines, and workarounds. [Long paper]. Proceedings of the 85th Annual Meeting of the Association for Information Science and Technology, Pittsburg, PA. 

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