College of Hospitality, Retail and Sport Management
Faculty and Staff
Scott Smith, Ph.D., C.M.P.
Title: | Associate Director of the School of Hospitality and Tourism Management Associate Professor |
Department: | School of Hospitality and Tourism Management College of Hospitality, Retail and Sport Management |
Email: | ssmith1@mailbox.sc.edu |
Phone: | 803-777-8199 |
Fax: | 803-777-1224 |
Office: | Close-Hipp 629 |
Resources: | Curriculum Vitae |
Education
Ph.D., University of Central Florida
M.S., University of Central Florida
B.S.B.A., University of Central Florida
Background
Scott Smith was born and raised in Orlando, Florida, and witnessed firsthand Orlando's growth from a small, relatively unknown town into the tourism giant that it is today. When Smith turned 16, he began his hospitality management career at Walt Disney World, where he continued to work throughout high school and college. After graduation from the University of Central Florida, he began his professional career with Marriott Hotels and held various positions in their hotel and resort division throughout the United States. Prior to his academic career, Smith also worked for Sheraton Hotels, Rosen Hotels, Walt Disney World, and Hilton Hotels in various management positions before returning to graduate school and completing his studies at the University of Central Florida's Rosen College of Hospitality Management.
Smith’s primary areas of research are pricing and revenue management in the hospitality industry. He also provides consulting to the hotel, resort and theme park industries.
In the Media
- Broadway at the Beach is SC’s number one tourist destination. But what about locals?: The Sun News
- Is Las Vegas coming to Myrtle Beach? What S.C.’s laws say about gambling and casinos: Myrtle Beach Sun News
- What impact will Hurricane Milton have on Volusia-Flager tourism?: Daytona Beach News Journal
- From the 1930s through MTV and the digital age, Daytona's Bandshell remains a landmark: Daytona Beach News-Journal
- Is the Myrtle Beach vacation economy changing? Why so many area hotels are for sale: Myrtle Beach Sun News
- Danger, prestige and authenticity draw thrill-seekers to adventure tourism: The Conversation
- Despite 'Titan' submersible's fatal wreck, extreme tourism among the ultra wealthy isn't going away: U.S. News & World Report
- Will Disney, Universal affordable housing projects lead the way for more?: Orlando Sentinel
- Room for Growth: Charlotte Business Journal
- In Daytona Beach, summer tourism cools compared with red-hot 2022. Why?: Daytona Beach News-Journal
- Disney ups price of some tickets to enter Disneyland and Walt Disney World: CBS News
- Economic Climate And The Restaurant & Hospitality Industry: The Legal Bench
- Grand Rapids hotel tax could rank among the highest in the U.S. Here’s why: MLive.com
- Hurricane Ian could cost Disney millions: Florida Politics
- 'Beach On' Daytona Beach tourism campaign gets positive reviews from Volusia hoteliers: Daytona Beach News-Journal
- Is Disneyland “Out Of Reach” For Americans?: Insidethemagic.net
- Daytona summer tourism not immune to inflation, high gas prices: Daytona Beach News-Journal and St. Augustine Record
- Orlando theme parks are short-staffed. What does that mean for summer season?: Orlando Sentinel
- Disney’s $5,000 Star Wars hotel and line-cutting fees: Some fans say the ‘magic’s gone’: Washington Post
- As Dollywood workers get free tuition, Orlando theme parks largely lag in offering same benefit: Orlando Sentinel
- Renovations help Augusta's landmark Partridge Inn hotel age gracefully: Augusta Chronicle
- Experts see reason for optimism in evolving hospitality industry: Columbia Regional Business Report
- Trump's real-estate empire pays the price for poisonous politics: Reuters
- On Disney World's 50th anniversary: Has the park helped or hurt Daytona Beach tourism?: Daytona Beach News-Journal
- Disney’s Lake Nona move means big gains for company but likely staff losses, too: Orlando Sentinel
- As Biketoberfest looms, hoteliers, merchants, visitors expect big turnout in Daytona Beach: Daytona Beach News-Journal
- Volusia tourism outlook: With Busch Clash exit, can focus move beyond special events?: Daytona Beach News-Journal
- Still working to rebound, San Antonio theme parks extend Halloween events to grab holiday revenue: San Antonio Express-News
- Disney gets tax incentive for Orlando office: Orlando Sentinel
- Daytona hotel jobs remain open as summer tourism booms: Daytona News-Journal
- Temperature checks are gone from some theme parks and elsewhere. Health experts say that's just fine: CNN
- Dave Ramsey declares war on timeshare industry: Religion News Service
- Historic Plaza Resort hires industry giant to manage hotel: Daytona Beach News-Journal
- Major U.S. companies are lobbying in a scrum for early vaccine: Washington Post
- In a pandemic, Daytona's new approach to Wide. Open. Fun.: Daytona Beach News-Journal (link unavailable)
- Disney lays off 28,000 as coronavirus slams its theme-park business: Washington Post
- What went wrong in Florida's COVID-19 response? Timing, testing, tourism and mixed signals: USA Today
- Experts Predict What Disney Parks Will Be Like Amid Coronavirus: Huffington Post
- Is this goodbye to make-your-own waffles? Coronavirus may end the hotel breakfast as we know it: Washington Post
- Disney set to reopen parks in Florida, hoping for a small measure of rebound: Washington Post
- Professor: Don't try to rush back to amusement parks just yet: WRHI
- Disney Reopens Shopping Complex: Disney Springs: Newsy
- Hotels Fund More Cleaning by Cutting Room Amenities and Breakfast Buffets: Wall Street Journal
- Disney, Universal and SeaWorld face a huge task in reopening and enforcing the rules in a coronavirus world: Orlando Sentinel
- Despite coronavirus pandemic, Daytona Bike Week rolls on: Daytona Beach NewsJournal
Honors / Awards
- Rated as the 8th Best University Professor in the United States for 2008 according to www.ratemyprofessors.com
Research
- Revenue Management
- Pricing in the Hospitality Industry
- Theme Park and Attraction Management
- Consumer's Perceptions of Fairness
- Utilizing Advances in Technology to Improve the Guest's Experience
Teaching
- HRTM 110 – Introduction to Hospitality Management
- HRTM 260 – Lodging Management
- HRTM 388 – Resort Management
- HRTM 521 – Revenue Management
Research Publications
Holcomb, J. L., & Smith, S. (2017). Hotel general managers’ perceptions of CSR culture: A research note. Tourism and Hospitality Research, 17(4), 434-449. https://doi.org/10.1177/1467358415619669
Smith, S. J. (2016). Relationship between hotel rate increases and discounts and consumers' willingness-to-purchase: A prospect theory perspective. International Journal of Revenue Management, 9(2/3), 108-126. https://doi.org/10.1504/IJRM.2016.077018
Bilgihan, A., Smith, S., Ricci, P., & Bujisic, M. (2016). Hotel guest preferences of in-room technology amenities. Journal of Hospitality and Tourism Technology, 7(2), 118-134. https://doi.org/10.1108/JHTT-02-2016-0008
Smith, S. J., Parsa, H. G., Bujisic, M., & van der Rest, J.-P. (2015). Hotel cancelation policies, distributive and procedural fairness, and consumer patronage: A study of the lodging industry. Journal of Travel & Tourism Marketing, 32(7), 886-906. https://doi.org/10.1080/10548408.2015.1063864
Bilgihan, A., Bujisic, M., & Smith, S. (2015). Relationship between guest experience, personality characteristics, and satisfaction: Moderating effect of extraversion and openness to experience. Tourism Analysis, 20(1), 25-38. https://doi.org/10.3727/108354215X14205687167509
Yang, W., Hanks, L., Smith, S. J., & Parsa, H. G. (2015). FDA ruling and nutritionally focused menus—part II: Consumer effort versus nutritional accuracy in restaurant menus. Journal of Foodservice Business Research, 18(2), 93-110. https://doi.org/10.1080/15378020.2015.1029383
Ferguson, M., & Smith, S. (2014). The changing landscape of hotel revenue management and the role of the hotel revenue manager. Journal of Revenue and Pricing Management, 13, 224-232. https://doi.org/10.1057/rpm.2014.11
Bagri, S., Babu, S., Kukreti, M., & Smith, S. (2012). Human capital decisions and employee satisfaction at selected hotels in India. FIU Hospitality Review, 29(2). Article 7. https://digitalcommons.fiu.edu/hospitalityreview/vol29/iss2/7/
Professional Affiliations
- International Council on Hotel, Restaurant and Institutional Education
- American Hotel & Lodging Association (AH&LA)