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College of Hospitality, Retail and Sport Management


2018 Published Work Highlights

Bold RETL faculty

Apple, L., Southward, L., & Bickle, M. C., (2018). “Luxury brands: An overview of the industry.” In J. Hawley, N. Cassill, and K. McGowan (Eds.), The Future of Luxury. International Textiles and Apparel Monograph, 12, 7–17.

Bickle, M. C. & Rucker, R. D. (2018). “Student-to-student interaction: Humanizing the online classroom using technology and group assignments.” Quarterly Review of Distance Education. 19(1),1–12.

Edwards, K., Rosenbaum, M. S., Brosdahl, D., & Hughes, P. (2018). “Designing retail spaces for inclusion.” Journal of Retailing and Consumer Services, 44(Sept.), 182–190.

Edwards, K., Rosenbaum, M. S., & Cheng, M. (2018). “Research note: Legal implications of soundalike hotels in China: Haiyatt and Marvelot.” Tourism Management, 68(Oct.), 162–167.

Fisk, R., Dean, A. M., Alkire (Nasr), L., Joubert, A., Previte, J., & Rosenbaum, M. S. (2018). “Design for service inclusion: Creating inclusive service systems by 2050.” Journal of Service Management. Available at:

Friman, M., Rosenbaum, M. S., & Otterbring, T. (In press). “The relationship between exchanged resources and loyalty intentions.” The Service Industries Journal.

Kim, J., Park, J., & Glovinsky, P. L. (2018). “Customer involvement, fashion consciousness, loyalty for fast-fashion retailers.” Journal of Fashion Marketing and Management: An International Journal, 22(3), 301–316.

Kim, J-H., & Kim, M. (2018). “Conceptualization and assessment of e-service quality for luxury brands.” The Service Industries Journal. DOI:10.1080/02642069.2018.1517755.

Kim, J-H., Kim, M., & Lennon, S. J. (2018). “E-service performance of apparel e-retailing websites: A longitudinal assessment.” International Journal of Service Science, Management, Engineering, and Technology, 8(1), 18–31.

Lou, Y. & Byun, S.-E. (2018). “Stress-driven spending: Correlates of international students’ adjustment strains and compulsive online buying.” Journal of International Students, 8(4), 1522–1548.

Manveer, M., Kwon, W.-S., & Byun, S.-E. (2018). "Shifting value perceptions among young urban Indian consumers: The role of need for distinctiveness and western acculturation." Journal of Retailing and Consumer Services, 44(June), 127–133.

Park, J., & Campbell, J. M. (2018). “US SMEs’ corporate social responsibility toward local community: Stakeholder salience and social identity perspectives.” Journal of Nonprofit & Public Sector Marketing, 30(3), 317–342.

Rashid, S, & Byun, S.-E. (2018). “Are consumers willing to go the extra mile for fair trade products made in a developing country? A comparison with made in USA products at different prices.” Journal of Retailing and Consumer Services, 41(March), 201–210.

Rosenbaum, M. S., Ramírez, G. C., & Camino, J. R. (2018). “The restorative potential of biophilic lifestyle center designs.” Journal of Retailing and Consumer Services, 40, 66–73.

Rosenbaum, M. S., Ramírez, G. C., & Matos, N. (2018). “A neuroscientific perspective of consumer responses to retail greenery.” The Service Industries Journal. Available at:

Rosenbaum, M. S., Otalora, M. L., & Ramírez, G. C. (2018). "Understanding black market retailing: The case of Colombia’s San Andresitos.” Journal of Service Theory and Practice. Available at:

Rosenbaum, M. S., Ofir M., & Seger-Guttman, T. (2018). “The role of social incompatibility in customer discomfort.” Journal of Service Management. Available at

Sox, C., & Campbell, J. M. (2018). "Virtually impossible: Assessing factors for technology acceptance within the meeting environment.” Event Management.

See 2017 research here.

Challenge the conventional. Create the exceptional. No Limits.