Issues Reported from Individuals

The Director of Digital Accessibility directly receives all issues reported through the Report an Accessibility Issue form on this site.

1. Investigation occurs.
   The Director of Digital Accessibility reviews the concern and identifies the best course of action.
2. The Director of Digital Accessibility makes contact.
   The director reaches out to the individual who reported the issue, letting them know their message was received and is being looked into. At this time, the director may ask follow-up questions for clarity or provide a sense of next steps, if appropriate.
3.  The director notifies the appropriate unit, department or party. 
   If changes or discussions are needed, the director notifies the appropriate unit, department or party of the issue and assigns next steps to fix or make plans to address the issue. The director may also reach out to the Digital Accessibility Committee to determine the best way forward to address more complex issues. 
4. Fixes are made.
   The responsible unit, department or party either fixes or makes plans to address the issue, notifying the Director of Digital Accessibility when the issue is believed to have been taken care of. The responsible unit or department may work with the director to fix the issue.
5. Accessibility review.
   The Director of Digital Accessibility retests the screen or interaction in question to ensure the issue is fixed. If it is not, the director and responsible party repeat steps 3 through 5.
6. Follow-up with the original reporter. 
   The Director of Digital Accessibility reaches out to the individual who reported the issue and notifies them either that the issue has been fixed or of the plan in place to address the issue. 

 

Issues Found by Digital Accessibility Team

1. The issue is found and brought to the attention of the digital accessibility team.
   A member of the digital accessibility team (the Director of Digital Accessibility or Digital Accessibility Committee) brings an accessibility issue to the attention of the director and/or committee for discussion and next steps.
2. The director notifies the appropriate unit, department or party. 
   If changes or discussions are needed, the director notifies the appropriate unit, department or party of the issue and assigns next steps to fix or make plans to address the issue. The director may also reach out to the Digital Accessibility Committee to determine the best way forward to address more complex issues. 
3. Fixes are made. 
   The responsible unit, department or party either fixes or makes plans to address the issue, notifying the Director of Digital Accessibility when the issue is believed to have been taken care of. The responsible unit or department may work with the director to fix the issue.
4. Accessibility review. 
   The Director of Digital Accessibility retests the screen or interaction in question to ensure the issue is fixed. If it is not, the director and responsible party repeat steps 2 through 4.
5. Issue is considered closed.
   Once the the accessibility review comes back as passing compliance, the issue will be considered resolved.

 

Issues Found in Audits

1. An issue or set of issues is identified during the course of a regular audit.
   The Director of Digital Accessibility conducts a regular audit of a digital property (site, app, course material, tools, etc.) and finds accessibility issues.
2. The issues are documented and communicated to the responsible party.
   The director documents the accessibility issues found plus how to fix them in the Accessibility Review Template and sends the completed template to the responsible unit, department or party. 
3. The issues are fixed.
   The responsible unit, department or party addresses the issues and may reach out to the Director of Digital Accessibility for extra help. The responsible party notifies the Director of Digital Accessibility that the issues are believed to have been fixed. 
4. Accessibility review.
   The director retests the screen or interaction in question to ensure the issue is fixed. If it is not, the director and responsible party repeat steps 2 through 4. 
5. Issue is considered closed. 
   Once the the accessibility review comes back as passing compliance, the issue will be considered resolved.

 

Legal Complaints

1.  Complaint received.
   A formal legal complaint is received by the university. 
2. The Digital Accessibility Team is notified.
   The Director of Digital Accessibility and Digital Accessibility Committee are notified of the complaint. 
3. The issue is documented and communicated to the responsible party. 
   The Director of Digital Accessibility reaches out to the responsible unit, department or party to determine how to fix the issue or to make a plan to address the issue. 
4. Follow up with the university legal team and entity lodging the complaint.
   The director reaches out to the university legal team regarding steps being taken to address the issue and helps participate in conversations and communications with the party lodging the complaint, if necessary. 
5. The issues are fixed or a plan is set in place to fix them.
   The responsible unit, department or party fixes the issue or comes with a plan to address the issue, with the help of the director and committee, if needed. The responsible party notifies the director when the accessibility issue is believed to be addressed. 
6. Accessibility review. 
   The director tests the screen(s) or interaction(s) in question to ensure the issue has been fixed. If it is not, the director and responsible party repeat steps 3, 5 and 6.
7. The issue is resolved and the complaint is considered to be closed.
   Once the issue is determined to be resolved, the director notifies the university legal team and participates in any closing conversations and communications with the party lodging the complaint.