Steps We Take to Respond to Accessibility Issues

The Digital Accessibility Team receives all issues reported through the Report an Accessibility Issue form on this site.

1. Investigation occurs.
   The Digital Accessibility Team reviews the concern and identifies the best course of action.
2. The Digital Accessibility Team makes contact.
   The team reaches out to the individual who reported the issue, letting them know their message was received and is being looked into. At this time, the team may ask follow-up questions for clarity or provide a sense of next steps, if appropriate.
3. Fixes are made.
   The responsible party either fixes or makes plans to address the issue, notifying the Digital Accessibility Team when the issue is believed to have been taken care of. The responsible party may work with the team to fix the issue.
4. Accessibility review.
   The Digital Accessibility Team retests the screen or interaction in question to ensure the issue is fixed. If it is not, the team and responsible party repeat steps 3 through 5.
5. Follow-up with the original reporter. 
   The Digital Accessibility Team reaches out to the individual who reported the issue and notifies them either that the issue has been fixed or of the plan in place to address the issue.