Resolving Paycheck Problems

Knowing the most common reasons for problems in a student's paycheck can help you resolve the issue quickly. These tips will help you diagnose the issue and put you and your student in touch with the right office to correct the problem.

• If the student hasn't set up direct deposit in time, they'll receive a paper check. Contact your student hire representative or the Payroll Department for help. 
• Encourage students to check their paychecks for accuracy through Employee Self-Service, available one day before the pay date.
• To avoid paycheck issues, ensure student employees log hours correctly in the Time and Absence System and that you approve timesheets regularly and on time.
• During payroll validation, or if a discrepancy is reported, you might find issues like incorrect time entries or hours logged for the wrong position. Depending on the timing and your role, you may need to resolve the issue yourself or direct it to the Time and Absence System Administrator.
• If you can't fix the problem, contact your student hire representatives or the Payroll Department for assistance.