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Division of Human Resources

Employee Assistance Program (EAP)

The Employee Assistance Program, commonly referred to as EAP, is available to help employees and their family members through times of need. The EAP can help with a wide range of life situations such as:

  • Marital difficulties
  • Parenting
  • Stress
  • Depression
  • Work-related concerns
  • Alcohol and drug use/abuse
  • Grief and loss
  • Preventative

Watch our orientation video to learn more about our program, or review the information provided below. 

EAP Access

Employees have access to counselors 24 hours a day, 365 days a year by calling 800-633-3353 or 704-529-1428. To access work-life services, log into using the username "USC" and password "guest", or download the MYgroup app.

Types of Services

Employees and their immediate household members have access to the following types of services:

When employees and family members call the EAP, they are offered a counseling session in which a thorough assessment will be conducted by a licensed, experienced clinician in their area. 

Counseling appointments can be conducted on the phone, virtual or face-to-face, covering the following areas:

  • Short-term individual, family, couples and group counseling, which includes up to 6 sessions per person, per issue, per year, at no cost to employees and their immediate household members
  • On-site trainings – supervisory, wellness, EAP orientations, health fairs, management consultations, etc.
  • Monthly online training and seminars
  • Work-life services including legal and financial, or child and elder referrals
  • Unlimited management and supervisory consultation

To schedule an appointment, please call 800-633-3353 or 704-529-1428.

The EAP website has many resources available to help with the following categories – parenting, aging, balancing, thriving, living, working and international.

  • Monthly online seminars with certificates of completion
  • Searchable databases and resource links for:
    • Child care providers
    • Elder care and related services
    • Adoption resources
    • Attorneys
    • Certified financial planners
    • Pet sitting
    • Private and public high schools
    • Colleges
    • Volunteer opportunities
  • Over 100 streaming audio and video files covering a range of health topics
  • Savings Center: discount shopping program offering up to 25% discounts on name-brand items
  • Relocation Center: an interactive program that allows users to preview communities across the U.S.

To access these resources, log into using the username "USC" and password "guest", or download the MYgroup app.

  • Free legal advice over the phone
  • Web-based legal resources
  • Free 30-minute appointment for a legal consultation with a local attorney
  • In most cases, 25% discount on ongoing legal services
  • Legal forms available to download such as wills, power of attorney, requests for death certificates etc.

To access legal resources, follow the steps listed below:

  1. Log in using the username "USC" and password "guest"
  2. Scroll down to the middle of the page, hover over "Centers", and then click on "Legal/Financial"
  • Free financial counseling appointments
  • Issues addressed include bankruptcy, budgeting, buying a home, college savings and retirement planning
  • Educational materials and financial worksheets provided prior to appointments
  • 40 financial calculators available online
  • ID theft recovery through credit monitoring
  • Discounted credit reports
  • Free tax software
  • Access to the Savings Center which provides discounts on such items as hotels, cars, flights, major appliances, technology, clothing, restaurants, movie tickets and more

To schedule an appointment, please call 800-633-3353 or 704-529-1428.

To access financial resources online, follow the steps below:

  1. log in using the username "USC" and password "guest"
  2. Scroll down to the middle of the page, hover over "Centers", and then click on the topic you are interested in. 

Online Training Programs

  • As part of our EAP and Work-Life Services, MYgroup offers 17 online training programs that are available 24/7 and include certificates of completion.

Online Seminars

Core Training 

  • EAP core training can be presented onsite for personal or professional development. Topics include:
    • Compassion fatigue
    • Conflict and negativity
    • Coping with change
    • Conflict resolution
    • Dealing with difficult people
    • Decreasing financial stress
    • Effective communication
    • Holiday stress
    • Mindfulness in the workplace
    • Stress management
    • Time management
    • Work-life balance
    • Workplace bullying
    • Workplace violence
  • To schedule onsite core training, please call 800-633-3353 or 704-529-1428.

Personal Development Courses 

  • In partnership with MyGroup, the university offers a variety of personal development courses. Search the HR Training Calendar and register for the course you want to attend. 


Except for fees associated with the purchase of legal documents, the EAP provides up to six counseling sessions per person, per issue, per year at no cost to university faculty, staff and their immediate household members. 


All EAP benefits are as confidential as the law allows. The university has no need or desire to know who uses these services, nor will anyone have access to any information without your consent. The only exceptions are when someone's safety is in question. The university's EAP provider, McLaughlin Young Group (MYgroup), does submit statistical reports to the university, but no names or identifying information are ever included in these reports. 

Contact Us

If you have specific questions or concerns that our team can help you address, please contact the Employee Relations Office by emailing or calling 803-777-3821.

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