Academic service quality and instructional quality

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Author(s): Greiner, K., & Westbrook, T. S.

Citation: Greiner, K., & Westbrook, T. S. (2002). Academic service quality and instructional quality. Journal of The First-Year Experience & Students in Transition, 14(2), 7-30.

 

Abstract

This article reports a study of the relationship between academic service quality and instructional quality in higher education. The study found a high correlation between academic services and instructional quality.

 

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