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National Resource Center for The First-Year Experience and Students in Transition

Publication Details

Using telephone calls as examples of care to promote student success and retention


Author(s): Volp, P. M., Hall, T. L., & Frazier, C. L.

Citation: Volp, P. M., Hall, T. L., & Frazier, C. L. (1998). Using telephone calls as examples of care to promote student success and retention. Journal of The Freshman Year Experience and Students in Transition, 10(1), 73-88.

 

Abstract

The authors discuss a collaborative intervention conducted by faculty members and student affairs staff in which telephone calls were made to at-risk first-year students in the sixth week of fall semester, 1993. The study group earned higher average GPAs, more credit hours, and had higher fall-to-spring retention rates. The authors found gender to be an important element of the intervention. Male students called by men showed the highest positive change in grades, and female students called by women had the highest retention rates.

 

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