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Division of Information Technology

Previous ServiceNow Releases

November 12, 2018

We have enabled a pilot for a managed documents system in ServiceNow, and our Service Delivery and Support group will be providing several training sessions over the next few weeks.

November 1, 2018

We are pleased to announce enhanced functionality in ServiceNow. The Service Delivery and Support team has been at work implementing upgrades to Problems and Incidents.

October 16, 2018

Work has begun on the next phase of our Service Delivery and Support initiative. We have also created new dashboards and interactive tutorials in ServiceNow. Read more about these new features, or access the overview of what we're currently working on.

September 5, 2018

Updates include how to access the Change Management Calendar in ServiceNow, subscribing to notifications, and more.

August 22, 2018

We are pleased to announce Change Management is now available within ServiceNow™! Click to learn more about this update, as well as more information regarding our new Change Advisory Board (CAB).

July 25, 2018

The Service Delivery and Support team is underway in completing Phase II deliverables. View updates on Change Management, Time Entry, Service Portfolio Management, and more.

June 22, 2018

Additional enhancements to Incidents and customer service improvements have been made.

May 31, 2018

We have upgraded ServiceNow to the Kingston release! Our ServiceNow upgrades allow us to deliver new features while paving the way for future functionality that will allow us to continuously improve our Service Delivery.

April 27, 2018

This month included discussion around the next program phase, reminders for Incident Management, Time capture, Business Services, and more.

April 20, 2018

The first phase of our Service Delivery and Support program is complete! Learn more about our post go-live activities and training opportunities.

April 16, 2018

We are still on track to complete the first phase of our Service Delivery and Support program by April 20th, 2018. Learn more about what has been accomplished during this first phase.

March 28, 2018

Our monthly meeting included program updates, results from our baseline Service Management survey, and more information around Time capture and the Pinnacle integration.

March 22, 2018

We have created alert banners for technicians to be notified when new attachments are added to records, and further enhancements to Time Sheets have been implemented.

March 8, 2018

We are pleased to announce several changes within the Project Management and Service Delivery team.

March 1, 2018

Bug fixes have been implemented for the shopping cart on our Self-Service Portal, and versioning for knowledge articles has been enabled.

February 28, 2018

Our February meeting included program updates, information about our website, the new Self-Service Portal URL, and more.

February 15, 2018

Customers who report an Incident will now receive a customer satisfaction survey. A new catalog item has added for HR/Payroll Project Questions and Issues.

February 9, 2018

Updates have been made to the Service Catalog order guides, and our Process and Procedure form has been updated in the Knowledge Base.

January 31, 2018

Our January staff meeting included program updates, the announcement of Time Worked, and the upcoming Pinnacle integration.

January 11, 2018

We have added a confirmation page when submitting tickets through the Service Portal. The Peoplesoft access form has also been updated.

December 14, 2017

Updates to the ServiceNow tool including: searching by VIP ID, generic request items, the Work Type field, and more.

November 27, 2017

The Service Delivery and Support team has established a formal Incident Management Process. Click to learn more about our Incident Management and Change Management processes.

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