NEW! Dashboards in ServiceNow
Dashboards in ServiceNow can display multiple widgets and reporting sources on a single screen. In an effort to centralize reporting sources, we have enabled new ServiceNow dashboards in the platform. These are titled:
- My Team's Open Incidents
- DoIT Request Overview
- My Group's Work Overview
Access Dashboards (ServiceNow technician login required)
Interactive Tours: Reporting in ServiceNow 101
We have begun We have begun creating interactive tutorials within ServiceNow - starting with how to create a report. Learn how to create a report, search for a report, and much more.
NOTE: You must have the "New" reporting UI in order for the tour to work correctly. If you are using the older reporting UI, access a report and click "Switch to New UI" in the top-right corner to take advantage of our tutorial.
Access the Guided Tour (ServiceNow technician login required)
ServiceNow Tips
Anyone with technician (back-end) access to ServiceNow is able to create and submit Knowledge base articles. Access our Knowledge Portal, and you can create a new knowledge article by clicking the blue button in the top-right hand corner.