As part of our ongoing efforts to improve Service Delivery and Support, we would like to announce a new release. Here are the details:

• A catalog request item has been added for HR/Payroll Project Questions and Issues.
• Customers who report an incident, which is defined as a reduction in the quality of IT service or an interruption in service, will receive a customer satisfaction survey. The survey results will enable the division to identify positive customer service initiatives, as well as diagnose potential problems.

 

We appreciate your ongoing participation as we continue to enhance ServiceNow. If you have any feedback, questions, or concerns, please let us know.

 

Thank you,

Service Delivery and Support