We are pleased to announce a successful upgrade to the Kingston Release of ServiceNow. Thank you for your participation this past month as we tested the release. Your feedback ensures we deliver a better experience for you and our customers. 

Our ServiceNow upgrades allow us to deliver new features while paving the way for future functionality that will allow us to continuously improve our Service Delivery. Since our re-baseline in July 2017, we have completed two system upgrades, as well as utilized ServiceNow to enable our Incident Management process, which has to date reduced the total number of active Incident records by over 80%.

• Want to add, modify, or remove a business service? Submit a ServiceNow request.
• Our current target date for completing the next phase of our program is End of July 2018.

  

If you have any questions, please do not hesitate to contact us.

Thank you,

Service Delivery and Support team