We are currently seeking:
Responds to and diagnoses AV problems through discussions with customers using problem recognition, research, isolation, and resolution steps. Work to identify, troubleshoot, and repair classroom technology issues. Assist system designers and programmers, end-users, IT personnel, and stakeholders to ensure systems meet users’ needs.
Employee will work under limited supervision and report directly to Shift Supervisor. He or she will be trained by the Shift Supervisor to assist in all aspects of the day to day operations involved with the University’s Datacenter to ensure systems availability and efficiency. Duties include but are not limited to, identifying system failures and problems in network equipment and server racks and reporting to Shift Supervisor. Submitting trouble tickets in accordance with guidelines and escalating trouble tickets as necessary for a timely resolution. Other duties may include documenting new procedures and updating current outdated standard operational procedures in accordance with university and department policies and guidelines.
Helps facilitate and directs recorded distance education courses, assist with live productions, and synchronize other digitally delivered media. Media is mainly, but not limited to, delivery via web conferencing, video teleconferencing, streaming on-demand, digital capture, and other digital mediums.The Classroom Support Specialist must be able to handle classroom studios designed for a single operator, including multiple remote cameras. Must be skilled in the areas of computers systems, computer graphics, and trouble shooting. Must be able to work a schedule which may include week night, early morning, and some weekends.
Responsible for applying technology and designing system architectures to align with organizational strategic business objectives. This position will be responsible for the optimal performance of the University’s technical infrastructure and delivery of services to our customers. Areas include technical operations, processes, and projects to install & support state-of-the-art compute, storage, network, and cloud platforms.