By using a “mature as we go” approach, we can progress incrementally through the changes by following a multi-phase plan. New program modules will be regularly released, allowing a steady and consistent transition into the new processes and features.
The Service Management team is at work getting ready to upgrade to the next version of ServiceNow®. Keeping current with releases allows for improvements to existing functionality, enabling new and efficient features, and to maintain system integrity and security. During this time, the Service Management team will freeze new development until after the upgrade has been completed, which is expected in December.
The Service Management team has completed the Project Governance Steering Committee development and this feature is available in the tool.
We are pleased to announce the second wave of unITe members joining the UofSC IT Service Desk.
The Service Management team is excited to announce we are working with the Strategic Initiatives Office to implement the Agile 2.0 application in ServiceNow®.
We are pleased to announce that ServiceNow® has been upgraded to the Paris release. Thank you to everyone for your feedback and for testing the new release prior to the upgrade. The Paris release brings improvements to the user interface, additional reporting and platform capabilities, and much more.
The Service Management team has completed the implementation of Resource Management and this feature is available in the tool.
Please join us in welcoming our unITe partners to the ServiceNow® platform! Distributed IT units from across the Columbia campus have joined the UofSC IT Service Desk. The Time Sheet portal is now available to users with added functionality. The new, simplified portal categorizes and displays all your project and enhancement tasks in a single view for a given week.
We would like to welcome UofSC Aiken to the ServiceNow® platform. Our partners in Aiken will be using the tool for ticket routing and service desk support efficiencies.
We are pleased to announce that ServiceNow® has been upgraded to the New York release. Thank you to everyone for your feedback and for testing the new release prior to the upgrade.
We are pleased to announce updates to our Demand Management process. Once teams have completed the Screening process for their demands, any demand that requires over 150 hours of effort will be assigned to our newly established Demand Review team before it can reach the Qualified state.
The Service Delivery and Support Team now offers monthly training sessions for the ServiceNow® platform. Available to all Division of IT employees and partners.
ServiceNow® has been upgraded to the Madrid release! This release brings improvements to the user interface, additional reporting and platform capabilities, new virtual tour features, and much more