We are still on track to complete the first phase of our Service Delivery and Support program by April 20th, 2018. Included in this first phase is importing our Business Services and capturing Time worked in ServiceNow. As a reminder, capturing time does not replace ITAMS and is designed to gather time against our defined services.

• In ServiceNow, you can add additional assignees to tickets. If you have been added as an additional assignee to a ticket, this will show up in your Work Queue under "My Work". Notifications have also been enabled for additional assignees.

• The Knowledge submission form has been updated for improved usability. Plus, you can now subscribe to Knowledge articles and be notified when updates are published.

• The Service Delivery and Support team has begun working on the ServiceNow mobile app. Training and demo sessions for the app will be available later this month.

• We have finished consolidating and importing Business Services from multiple files and follow up sessions. This list of Business Services is a living document, with the latest additions to our list of services available in our Knowledge Base, or through the Global Report “Business Service Details” (DoIT Technician login required). A Service Portfolio Management process for governing the introduction or retirement of business services or making major changes is in development and will be introduced soon.

 

We appreciate your ongoing participation as we continue to enhance ServiceNow. If you have any feedback, questions, or concerns, please let us know.

 

Thank you,

Service Delivery and Support