Whether learning on campus or remotely, students have access to numerous free IT resources and support options. Here are some important tips to note:

Support Through Phone

IT Service Desk:
The IT Service Desk is the single point of contact for computer, technology and IT-related questions and support. Students can call 803-777-1800 to speak to a representative and get assistance.

Online Support

Chat Online:
Students have the option to chat online with an IT Service Desk representative. Simply go to sc.edu/ithelp and click on the purple chat icon. The chat feature is available M-F, 9:30 a.m. – 4:30 p.m.

Browse the Knowledge Base:
Search the online Knowledge Base for instructional articles that help you troubleshoot technology issues on your own, at any time of day.

Blackboard Support:
Blackboard’s help website has answers to all of your questions, whether you are trying to log in for the first time or you need to submit a final paper. The site simplifies the search process by directing you to content that’s just for students.

 

On-Campus Support

Carolina Tech Zone:
Students on-campus who need hands-on technology help can visit the Carolina Tech Zone on the fifth floor of Thomas Cooper Library or can call 803-777-1800.