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Arnold School of Public Health

  • Doctor talking with patient over computer

Enhancing Quality of Care Through Improved Health Literacy

How It All Started

This initiative was developed in response to an all too familiar story that was shared about a patient who arrived frequently in need of hospital stays. After admission and treatment her condition would improve, but she would be discharged only to return for readmittance in a week or two. A deeper conversation followed by a home visit revealed that the patient could not read and did not understand how to take her medication appropriately. The story demonstrates the importance of patient-provider communication and patient health literacy on health outcomes. You can read the full story here.

What Is Health Literacy

Health literacy is “the degree to which individuals can obtain, process and understand the basic health information and services they need to make appropriate health decisions.”1,2 Unfortunately, millions of adult Americans lack adequate health literacy skills. According to the National Assessment of Adult Literacy, only 12% of adults have proficient health literacy skills in the United States.3 This means 9 out of 10 adults may not possess adequate and appropriate skills needed to address their health.

This is especially concerning as health literacy is considered to be a stronger predictor of an individual’s health status than other socioeconomic factors such as age, education, employment, and income.2,4

In fact, limited health literacy is directly linked to increased rates of hospitalization, increased health care costs, and poor health, as well as feelings of shame and stigma from not being able to read, understand, and communicate about one’s health.5,6,7 Patients with poor health literacy use healthcare services frequently leading to increased healthcare costs.8 Individuals with limited health literacy may also have less knowledge about their condition resulting in difficulty managing treatment and care plans.9

Oftentimes, medical information is communicated in technical language which can negatively impact patient-provider communication.10 Improving patient health literacy and patient-provider communication is key in decreasing repeat medical visits, enhancing patient experiences and health outcomes, and decreasing healthcare provider burden.11,12

This video by the American Medical Association demonstrates the importance of clear communication between patients and providers.

What We Are Doing

Arnold School of Public Health investigators in collaboration with community and clinical partners have been funded by The Duke Endowment grant #6816-SP to:

  1. Understand clinic readiness for implementing a health literacy initiative
  2. Implement an evidence-informed health literacy intervention
  3. Increase provider awareness about health literacy and improve communication practices
  4. Improve patient participation in health care encounters and health literacy. The health literacy initiative will be implemented in two phases

Phase 1 will determine patient communication needs and readiness of health care facilities to implement an evidence-informed health literacy initiative through an electronic survey of clinics across South Carolina.

Phase 2 will involve implementation of this initiative to improve health literacy, patient-provider communication, and health outcomes. The program uses three basic questions (“What is my main problem?,” “What do I need to do about it?,” “Why is it important for me to do this?”) to help patients better understand their diagnosis and treatment plan. Twenty clinics will be selected to participate based on survey results, in-person interviews and site visits.


  1. U.S. Department of Health and Human Services. (n.d.). Healthy People 2020. Retrieved October 29, 2019, from
  2. Parker, R.M., et al., Committee on Health Literacy for the Council on Scientific Affairs. (1999). Health literacy: Report of the Council on Scientific Affairs. JAMA, 281, 552-7.
  3. U.S. Department of Health and Human Services. (2008). America's Health Literacy: Why We Need Accessible Health Information. Retrieved October 20, 2019.
  4. Quinlan, P., Price, K. O., Magid, S. K., Lyman, S., Mandl, L. A., & Stone, P. W. (2013). The relationship among health literacy, health knowledge, and adherence to treatment in patients with rheumatoid arthritis. HSS Journal: The Musculoskeletal Journal of Hospital for Special Surgery, 9(1), 42-49.
  5. Baker, D. W., Gazmararian, J. A., Williams, M. V., Scott, T., Parker, R. M., Green, D., ... & Peel, J. (2002). Functional health literacy and the risk of hospital admission among Medicare managed care enrollees. American Journal of Public Health, 92(8), 1278-1283.
  6. Berkman, N. D., Sheridan, S. L., Donahue, K. E., Halpern, D. J., Viera, A., Crotty, K., ... & Tant, E. (2011). Health literacy interventions and outcomes: an updated systematic review. Evidence Report Technology Assessment (Full Rep), 199(1), 941.
  7. Easton, P., Entwistle, V. A., & Williams, B. (2013). How the stigma of low literacy can impair patient-professional spoken interactions and affect health: insights from a qualitative investigation. BMC Health Services Research, 13(1), 319.
  8. MacLeod, S., Musich, S., Gulyas, S., Cheng, Y., Tkatch, R., Cempellin, D., ... & Yeh, C. S. (2017). The impact of inadequate health literacy on patient satisfaction, healthcare utilization, and expenditures among older adults. Geriatric Nursing, 38(4), 334-341.
  9. Schillinger, D., Piette, J., Grumbach, K., Wang, F., Wilson, C., Daher, C., ... & Bindman, A. B. (2003). Closing the loop: physician communication with diabetic patients who have low health literacy. Archives of Internal Medicine, 163(1), 83-90.
  10. Choi, S. K., Seel, J. S., Yelton, B., Steck, S. E., McCormick, D. P., Payne, J., ... & Friedman, D. B. (2018). Prostate cancer information available in health-care provider offices: An analysis of content, readability, and cultural sensitivity. American Journal of Men's Health, 12(4), 1160-1167.
  11. Aoki, T., & Inoue, M. (2017). Association between health literacy and patient experience of primary care attributes: a cross-sectional study in Japan. PlOS ONE, 12(9), e0184565.
  12. Westlake, C., Sethares, K., & Davidson, P. (2013). How can health literacy influence outcomes in heart failure patients? Mechanisms and interventions. Current Heart Failure Reports, 10(3), 232-243.

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