The Division of Information Technology works to support students and instructors in Anytime, Anywhere learning. We offer a wide range of free resources and support options that can help in remote learning environments. Here are some important resources to note:

Technology Support Available:

The UofSC IT Service Desk is your single point of contact for computer, technology and IT-related questions and support. Here are the ways you can get support:

• Submit a request online through our Self-Service Portal
• Search the online Knowledge Base for instructional articles that help you troubleshoot technology issues on your own, at any time of day.
• Chat online with a Service Desk technician. Available Monday-Friday, 9:30 a.m.-4:30 p.m.
• Call the Service Desk at 803-777-1800. Available Monday-Friday, 8 a.m.-6 p.m.

Visit the IT Security webpage for tips on how to stay secure while learning remotely. 

 

Blackboard Support:

24/7 Support:
The DoIT is currently providing 24/7 support for Blackboard users across the UofSC system. Technicians will be able to assist with a wide range of Blackboard-related issues, including basic use, how to post and complete assignments, how to improve content accessibility through Ally, how to create quizzes/tests/exams, and how to use academic integrity tools such as Safe Assign.

Any student in need of Blackboard support should call the UofSC IT Service Desk at 803-777-1800 and follow the prompts. Assistance with Blackboard is available anytime throughout the day, night, or weekend. Blackboard’s help website is also available, and has answers to all of your questions, whether you are trying to log in for the first time or you need to submit a final paper. The site simplifies the search process by directing you to content that’s just for students.

Microsoft Office 365:

Microsoft Office 365 is available for free to all students at the university. It includes the latest versions of Word, Excel, PowerPoint, Outlook, and more for both Mac and Windows. Office 365 also includes several other applications that are beneficial to students and their coursework such as OneDrive, OneNote, Sway and Microsoft Forms. More information and download instructions are available in the Knowledge Base.

 

Software:

Certain Software such as MATLAB, Qualtrics and NVivo are available at reduced prices or for free to students. Students also have access to free antivirus software for Mac or Windows. Choose Software for Home for your personal computer and browse the catalog for the software you’re looking for. Call the UofSC IT Service Desk at 803-777-1800 if you need assistance.