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Faculty and Staff Desktop Support for Mac and PC

We provide hardware, software and network support for faculty and staff. Staff members are available to provide assistance over the phone and on-site.

For support, contact the IT Service Portal.

Some of the services provided by this area include:

  • Recommendations for new computer purchases
  • New computer setup and software installation
  • Diagnosis and repair of hardware and peripheral (printers, scanners, etc.) issues
  • Faculty/Staff email setup and support
  • Virus protection and removal
Faculty & Staff Support
Name Position Office Phone Email
Randolph Franklin User Support Manager 003-L 777-6958
Richard England Network & Systems Manager 003-O 777-7840
Josiah McKay User Support Specialist  003-K  777-1156
Bill Amick 
User Support Specialist  003N  777-3975

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