A3 problem solving is a structured approach for solving a well-defined workplace problem. The "A3" name is based on the paper size that was originally used to document all the problem-solving steps on one large page. You can use whatever size you want, on paper or on screen.

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Video: Introduction to A3 Thinking (10:33 min.)

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Fill-save A3 templates:

    Portrait format [pdf]
    Landscape format [pdf]

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Step by step:

1. Define the problem: At the top of the A3 sheet, clearly state the problem or issue you're addressing, and describe why it's important to solve.

2. Describe the evidence: Note what's being seen that indicates a problem. Include relevant data, observations, or evidence that highlights the extent and impact of the issue. Use facts, figures, or visual aids to illustrate the current state effectively.

3. Define goals: Clearly articulate what you aim to achieve and by when. Include intended outcomes – and also include specific, measurable targets or criteria that would signal resolution or improvement.

4. Uncover root causes: Conduct an analysis to explore the root causes contributing to the problem. On the A3, note the most likely root cause(s).

5. Develop and evaluate solutions: Develop solutions or interventions to address the root causes. Evaluate each solution based on its feasibility and impact (potential to resolve the problem effectively). Consider the pros and cons, resources required, timing, and anticipated outcomes of each proposed solution. After deciding, document these solutions (called "countermeasures" in A3 lingo) on the A3 template.

6. Plan the implementation: Develop an action plan outlining the specific steps, tasks, responsibilities, and timelines for implementing the chosen solutions. Define clear action items, assign responsibilities, and establish time frames.

7. Monitor progress: Implement the action plan and monitor outcomes and results. You need to know:  Are the countermeasures having the intended impact?

8. Further improve: Use insights from periodic progress checks to determine what still needs to be done to further reduce or continue preventing the problem.

Here are tips for using this tool in an online meeting: • Use a collaborative A3 template for real-time edits. • Assign breakout rooms for different sections.