Improvement projects are one way to achieve gains in efficiency and effectiveness, but they're not the only way.

Other options may have greater impact – including guidance on operational strategy, or hands-on training that includes immediate application and real improvement, or a combination of approaches. (See the info and links on the right.)

With this advisory service, the Office of Organizational Excellence can guide you in looking at key factors that will inform next steps.

Priorities: What are your intended outcomes and goals?
Feedback: What are customers and other stakeholders saying?
Existing data: Is it showing where improvement is needed most?
Additional data: Would it help to gather additional numbers?
Partners: Which key groups will likely be impacted by a change?
Root cause: What are the true underlying factors?