2026-27 Program Application
The application for the 2026-27 Improvement Leader Program is now available. Applications are due by 5 p.m. Friday, July 31.
A Strategic Priority for the University
One of the university’s top three strategic priorities is to transform service delivery and promote operational excellence. Participants in USC's Improvement Leader Program have an important role in making this priority a reality.
The program is results-focused, with each participant facilitating an improvement effort in their area. This practical approach benefits the unit, its customers, and the university. Participants gain valuable knowledge, skills, and abilities while strengthening their improvement credentials.
Learning sessions – required for all participants
1. Thursday, September 10, 2026 • 2:00 - 4:00 p.m. (in person)
2. Wednesday, September 23 • 9:00 a.m. - noon (in person)
3. Friday, October 2 • 9:00 a.m. - noon (in person)
4. Thursday, October 22 • 1:30 - 3:30 p.m. (in person)
5. Friday, November 13 • 2:00 - 3:30 p.m. (Teams)
6. Tuesday, December 8 • 2:00 - 3:30 p.m. (Teams)
7. Friday, January 8, 2027 • 9:00 - 10:30 a.m. (in person)
Closing ceremony – Thursday, February 11 • 9:00–10:30 a.m.
Project presentations – March 2026
During the program, each participant takes an improvement opportunity in their area and develops it into a structured improvement project. They use tools and techniques to understand the current state, gather input from stakeholders, identify root causes, and develop an action plan. Office of Organizational Excellence staff provide guidance along the way.
This program is for full-time USC staff and faculty. The applicant, and the potential improvement projects submitted as part of the application, are to have the support of their immediate manager and department leadership.
An application process is used to determine participants in the cohort. Completed applications are due by 5 p.m. Friday, July 31, 2026.
Upon completion of the seven learning sessions, participants receive an Improvement Leader Program Certificate. It recognizes their practical knowledge, skills, and tools for leading improvement efforts and driving meaningful results.