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University Technology Services


Outages and Events

Email and Calendaring

Outage/Event History

Date Status Notes
Faculty/Staff Email (Exchange)
Student Email (Exchange Online)
08/28/2018
05:40 PM - 02:10 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Fireeye is currently experiencing an outage which is creating a delay in external email processing. They should be up shortly.
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Faculty/Staff Email (Exchange)
07/10/2018
05:00 PM - 06:41 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be applying security and application updates to the Exchange email servers. There will be no impact to email during the updates.
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Faculty/Staff Email (Exchange)
06/21/2018
07:00 AM - 08:04 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be disabling the inbound interface for the SonicWall email security appliance because the traffic that it was handling has been moved to FireEYE.
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Faculty/Staff Email (Exchange)
06/14/2018
05:30 PM - 03:54 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be converting Active Directory accounts from InetOrgPerson to User in prepertion for the Office 365 migration.
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Faculty/Staff Email (Exchange)
06/06/2018
02:00 PM - 02:53 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will change out a bad memory module on an Exchange Database server.
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Faculty/Staff Email (Exchange)
06/06/2018
12:00 PM - 07:48 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be adding additional email attributes to the background processes to prepare the current Microsoft Exchange email system for the planned Fac/Staff email migration to Office 365 email environment.
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Faculty/Staff Email (Exchange)
05/30/2018
12:00 PM - 01:22 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be migrating the e-mail security service, SonicWall to the FireEye Email Security Service. During the migration there will be no impact to e-mail or junk mail processing. Junk mail in Sonic Wall will remain for 7 days after the migration. For more information please visit our website: http://www.sc.edu/about/offices_and_divisions/division_of_information_technology/news/2018/fireeyeforstaff.php
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Faculty/Staff Email (Exchange)
05/22/2018
10:25 AM - 11:01 AM
  • May 23, 2018 @ 3:04 pm: DoIT will be blocking malicious networks that have been a source of much of the locked out accounts. DoIT will continue to monitor the situation.

Emergency

An unplanned outage to a critical system.

We are currently experiencing an issue with users being locked out of their accounts via the IMAP email service. We have seen increased call volume to the Service Desk related to this issue and it appears that folks are being maliciously targeted. Technicians are currently working on a solution.
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Faculty/Staff Email (Exchange)
04/30/2018
11:35 AM - 09:09 AM
  • Apr 30, 2018 @ 4:16 pm: Emails can now be unjunked using Chrome or IE browsers on myspam.sc.edu. If you are using FireFox, users must click the Subject link and unjunk the email through the popup window.

Emergency

An unplanned outage to a critical system.

Currently some users are unable to unjunk email messages through myspam.sc.edu using various browsers. Users are encouraged to try a different browser while technicians are working with the vendor. During this time, junked mail will not be lost. It will be queued up.
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Student Email (Exchange Online)
04/26/2018
02:00 PM - 02:41 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will enabling the Streams Video Content and Channel Creation in Office 365.
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Faculty/Staff Email (Exchange)
04/25/2018
08:40 AM - 07:00 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Myspam.sc.edu is down. DoIT is looking into the issue and will update this outage when we know more information.
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Faculty/Staff Email (Exchange)
04/13/2018
08:50 AM - 02:36 PM
  • Apr 13, 2018 @ 10:46 am: Users are able to log into myspam.sc.edu but are unable to unjunk email. Email is still being delivered.

Emergency

An unplanned outage to a critical system.

Sonicwall is allowing login but not allowing any initiation of actions. Email is still being delivered. This is not allowing access to Junk Box.
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Faculty/Staff Email (Exchange)
04/12/2018
10:20 AM - 08:32 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Access to https://myspam.mail.sc.edu is intermittent. Technicians are working with the vendor to resolve the issue.
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Faculty/Staff Email (Exchange)
04/09/2018
04:00 PM - 11:02 PM
  • Apr 10, 2018 @ 10:56 am: SonicWall servers will be rebooted to resolve reported issues. Users will be unable to log into myspam.sc.edu for approximately 20 minutes.
  • Apr 11, 2018 @ 12:37 pm: DoIT will be updating the Sonicwall OS version to fix the SPAM analysis engine for email. From 1:30pm to 2:30pm the email SPAM gateway (http://myspam.sc.edu) will be unavailable.
  • Apr 11, 2018 @ 6:12 pm: External email is currently unable to be processed. Technicians are currently working with the vendor to restore service.

Emergency

An unplanned outage to a critical system.

The SonicWall Spam servers have stopped working correctly. Email is still flowing through the servers. DoIT is working on the issue now.
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Student Email (Exchange Online)
01/24/2018
09:00 AM - 04:03 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

USC Student email retention will be changed, so that messages that are "Deleted", or sent to the Deleted Items folder will be permanently deleted from the system after 37 days.
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Faculty/Staff Email (Exchange)
11/12/2017
09:00 AM - 04:34 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will perform maintenance on the enterprise Exchange email servers. During the maintenance, there should be no impact to email.
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Student Email (Exchange Online)
10/16/2017
06:00 AM - 08:02 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be adding FireEye Email Threat Prevention (ETP) to student email. For more information about this change, please review the Knowledge articles at https://scprod.service-now.com/kb_view.do?sysparm_article=KB0010365 and https://scprod.service-now.com/kb_view.do?sysparm_article=KB0010352
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Student Email (Exchange Online)
09/20/2017
07:10 PM - 08:26 AM
  • Sep 20, 2017 @ 7:43 pm: DOIT has found and corrected an automated DNS security system. We will continue to monitor the situation.

Emergency

An unplanned outage to a critical system.

We are having intermittent issues with portal.office.com. It is not correctly presenting the web portal and not allowing students into their email. DOIT is looking into the issue.
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Faculty/Staff Email (Exchange)
Student Email (Exchange Online)
08/11/2017
08:20 AM - 08:47 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Email is experiencing issues with both the Outlook client and webmail.sc.edu. DoIT technicians are investigating the issue.
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Faculty/Staff Email (Exchange)
07/20/2017
11:00 AM - 11:27 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

The SonicWall anti-spam server (myspam.sc.edu) is not responding.
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Student Email (Exchange Online)
06/26/2017
10:00 AM - 03:42 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing a new email protection service for the student Office 365 email system. The new system will be put in test mode and will not affect any users or email.
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Faculty/Staff Email (Exchange)
06/13/2017
09:35 PM - 07:17 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology is currently experiencing issues with external emails. Technicians are working on the issue.
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Faculty/Staff Email (Exchange)
05/13/2017
09:00 AM - 02:32 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

University Technology Services will perform email migrations for fac/staff who are also students.
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Student Email (Exchange Online)
05/12/2017
07:30 AM - 02:32 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

University Technology Services will perform maintenance on the Office 365 and enterprise Exchange email system.
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Faculty/Staff Email (Exchange)
Student Email (Exchange Online)
05/12/2017
07:00 AM - 02:23 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the Office 365 email system.
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Faculty/Staff Email (Exchange)
05/07/2017
09:00 AM - 07:08 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the university Active Directory and Exchange email system.
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Faculty/Staff Email (Exchange)
04/27/2017
09:00 AM - 02:34 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the enterprise Exchange email system.
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Faculty/Staff Email (Exchange)
04/21/2017
08:00 AM - 03:14 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the enterprise Exchange email system.
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Faculty/Staff Email (Exchange)
04/20/2017
05:00 PM - 06:46 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the enterprise Active Directory schema.
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Faculty/Staff Email (Exchange)
04/19/2017
05:00 PM - 06:01 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the enterprise Exchange email system.
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Student Email (Exchange Online)
03/30/2017
01:00 PM - 09:25 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the server syncing data to Office 365.
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Faculty/Staff Email (Exchange)
03/12/2017
09:00 AM - 04:07 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the enterprise Exchange email servers.
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Faculty/Staff Email (Exchange)
03/07/2017
01:00 PM - 02:47 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will move the alias email addresses to the enterprise Exchange email system.
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Faculty/Staff Email (Exchange)
12/21/2016
12:00 PM - 04:34 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will update the email alias system.
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