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University Technology Services

Outages and Events

Administration and Support - Planned Change

Date Posted Nov 20, 2017 @ 2:42 pm
Service Offering(s) Affected
  • Service Management Administration and Support
Begin Date/Time Nov 27, 2017 @ 8:00 am
End Date/Time Nov 27, 2017 @ 8:59 am
What's Happening To support the role out of a revised Incident Management process there will be tool changes made to ServiceNow including limiting who can adjust the priority of an incident and restricting back end ticket creation by employees.
Who's Affected Application Users
What's The Impact On Me No impact; All systems should be available.
What Should I Do Please make note of the scheduled change.
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