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University Technology Services


Outages and System Maintenance

Search for Services or Outage Description

Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Jul 22, 2018 12:30 AM -
Jul 23, 2018 12:30 AM

Planned Change Outage

A change to a system that causes an outage.

Blackboard Managed Hosting will perform maintenance on Blackboard. During the maintenance, Blackboard will be unavailable.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Jun 22, 2018 07:00 AM -
Aug 15, 2018 11:45 PM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be replacing the the old air handlers in the data center with more efficient air handlers. There will be no impact to services during this work.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jul 23, 2018: 05:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be applying windows security patches to the CarolinaCard and Millennium servers. During the patching, the systems will be unavailable.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Jul 25, 2018: 05:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Maintenance will be performed on the Banner student administration system between the hours of 5 a.m. and 8 a.m. The systems impacted will be unavailable during the maintenance window. Users will not be able to login.
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Identity and Access Management (IAM)
Offering(s) Affected:
Authentication Services
Jul 28, 2018: 09:00 AM - 09:30 AM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be updating a security certificate for authentication services. During the update users will experience a slight delay in authentication.
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Recent Outages/Events

Service Outage/
Event Type
Description
Student Systems
Offering(s) Affected:
Student Information System (Banner)
Jul 20, 2018: 01:30 PM - 02:59 PM

Emergency

An unplanned outage to a critical system.

iss.sa.sc.edu for fsaAtlas is not responding
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Jul 20, 2018: 11:25 AM - 12:06 PM

Emergency

An unplanned outage to a critical system.

DoIT s Massmail server is unresponsive.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jul 20, 2018: 02:00 AM - 09:49 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be applying windows security patches to all Production windows servers. During the patching the following systems will be unavailable: -IT Finance systems -Emergency Event Notification -Law School servers -Adobe Connect -Commvault -Point and Click -SPAR Research -BigFix -iTAMS -AV Engineering servers -BDMS -Symantec -College of Nursing servers -SLA file servers -WSUS -DUO -fsaAtlas -Admissions servers -Blackboard -DoIT monitoring servers -Software Distribution -Pinnacle -PeopleSoft servers -Class Climate -Mass mail server -SharePoint -Exchange and Active Directory servers
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jul 19, 2018 06:00 PM -
Jul 20, 2018 09:50 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be applying windows security patches to the Data Warehouse servers. During the patching, Data Warehouse and Cognos will be unavailable.
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Secure Computing
Offering(s) Affected:
Endpoint Protection (Anti-Virus/Anti-Malware)
Jul 19, 2018: 08:00 AM - 01:44 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will make modifications to the Virus and Spyware policy that determines what action is taken for certain security risks. These settings are being modified to align with Symantec recommendations for improved security posture. Users should see no impact to services during the updates.
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Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
Jul 19, 2018: 06:00 AM - 07:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be issuing automatic patching for Adobe products.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Jul 19, 2018 12:20 AM -
Jul 20, 2018 12:32 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating a mainframe feed to help manage Strom patron files.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Jul 18, 2018: 03:55 PM - 04:04 PM

Emergency

An unplanned outage to a critical system.

There was an intermittent disruption causing SSB and UC4 lock out. Technicians have resolved the issue and are looking into the root cause.
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Updates
  • Jul 18, 2018 @ 4:11 pm: There was an intermittent disruption causing SSB and UC4 lock out. Technicians have resolved the issue and are looking into the root cause.
Security Infrastructure Services
Offering(s) Affected:
Security Technology Maintenance and Support
Jul 18, 2018: 12:00 PM - 09:06 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating Spirion to correct performance issues.
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Administration and Support
Offering(s) Affected:
Website Administration and Support
Jul 18, 2018 10:00 AM -
Jul 20, 2018 12:05 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating a USC College of Nursing web domain name.
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Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
Jul 17, 2018: 05:00 PM - 06:00 PM

Planned Change

A change to a system that does not cause an outage.

The latest Microsoft security patches and updates will be distributed to departments on campus that are directly supported by University Technology Services. These updates will download automatically.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Jul 17, 2018: 06:00 AM - 07:23 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the Banner student administration system between the hours of 6 a.m. and 7 a.m. The systems impacted will be unavailable during the maintenance window. Users will not be able to login.
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For more information and assistance, please contact the UTS Service Desk at 803-777-1800.