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University Technology Services


Outages and System Maintenance

Search for Services or Outage Description

Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Telephone Services
Offering(s) Affected:
Voice Mail
Sep 27, 2018 05:00 PM

Emergency

An unplanned outage to a critical system.

The web portal for voicemail is experiencing degraded service. Voicemail can still be checked from your office phone. A change will be made on 9/28 at 9 am to resolve the issue
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Network Services
Offering(s) Affected:
Wireless Network
Jul 25, 2018 08:00 AM -
Aug 18, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be migrating all resident hall access points into their own access point groups. During the migration the wireless will be unavailable in each dorm. July 25- July 30: Green Quad B, Bates House, Bates West, Capstone, Columbia Hall, East Quad, Elliot/Harper July 30- August 5: McBryde, Nada, Woodrow, Preston, Rutledge, South Quad, Legare/Pickney August 6: Thornwell August 14: Patterson Hall, Green Quad A, Green Quad C, Honors, Maxcy, Woman s Quad
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Upcoming Outages/Events

Service Outage/
Event Type
Description
There are no upcoming outages or events

Recent Outages/Events

Service Outage/
Event Type
Description
Network Services
Offering(s) Affected:
Wired Networking
Wireless Network
Oct 16, 2018 05:50 PM -
Oct 17, 2018 10:54 AM

Emergency

An unplanned outage to a critical system.

Some areas in South Tower Dorm have no network access. 140 nodes are affected. DoIT is currently working on this issue
View Details
Administration and Support
Offering(s) Affected:
Database Administration and Support
Oct 16, 2018: 12:30 PM - 12:32 PM

Emergency

An unplanned outage to a critical system.

Data Warehouse was briefly down today. Service was quickly restored.
View Details
Identity and Access Management (IAM)
Offering(s) Affected:
Multi-Factor Authentication
Oct 16, 2018: 11:25 AM - 12:32 PM

Emergency

An unplanned outage to a critical system.

DUO MultiFactor returning "unknown error" DUO is investigating
View Details
Telephone Services
Offering(s) Affected:
Telephone Equipment Repair
Oct 16, 2018: 10:55 AM - 12:31 PM

Emergency

An unplanned outage to a critical system.

Voice Services are down in the affected buildings. Affected buildings include Public Health Research Center, Discovery 1 Research Center, and the Discovery Parking Garage. When it comes back up IP phones will need to be restarted
View Details

For more information and assistance, please contact the UTS Service Desk at 803-777-1800.