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University Technology Services


Outages and System Maintenance

Search for Services or Outage Description

Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Aug 15, 2018: 12:00 PM - 02:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be moving a Development Office donation website to a new home page.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Aug 9, 2018 10:45 AM -
Sep 10, 2018 10:45 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be running CAT6 cables from all the PDUs in the data center racks to switches in preparation for the Environmental monitoring project.
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Network Services
Offering(s) Affected:
Wireless Network
Jul 25, 2018 08:00 AM -
Aug 18, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be migrating all resident hall access points into their own access point groups. During the migration the wireless will be unavailable in each dorm. July 25- July 30: Green Quad B, Bates House, Bates West, Capstone, Columbia Hall, East Quad, Elliot/Harper July 30- August 5: McBryde, Nada, Woodrow, Preston, Rutledge, South Quad, Legare/Pickney August 6: Thornwell August 14: Patterson Hall, Green Quad A, Green Quad C, Honors, Maxcy, Woman s Quad
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Jun 22, 2018 07:00 AM -
Aug 15, 2018 11:45 PM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be replacing the the old air handlers in the data center with more efficient air handlers. There will be no impact to services during this work.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Aug 18, 2018: 08:00 AM - 12:00 PM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be making a required configuration change to select servers in our virtual environment that will provide increased functionality and performance gains in the backup environment. During the change, the server will be unavailable. Administrators of the impacted servers have been notified individually.
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Secure Computing
Offering(s) Affected:
Endpoint Protection (Anti-Virus/Anti-Malware)
Aug 20, 2018: 08:00 AM - 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will perform maintenance on one of the Symantec Endpoint Protection Manager servers.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Aug 22, 2018: 05:00 AM - 08:00 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 8 a.m. The system will be available during the maintenance window.
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Recent Outages/Events

Service Outage/
Event Type
Description
Administration and Support
Offering(s) Affected:
Application Administration and Support
Aug 17, 2018: 09:00 AM - 08:27 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be modifying a mainframe program to include the USC School of Medicine Columbia campus employee data for the Student Health Center.
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Secure Computing
Offering(s) Affected:
Endpoint Protection (Anti-Virus/Anti-Malware)
Aug 17, 2018: 08:00 AM - 04:06 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will perform maintenance on a Symantec Endpoint Protection definition update server.
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Network Services
Offering(s) Affected:
Wired Networking
Wireless Network
Aug 17, 2018: 06:00 AM - 08:43 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be adding new networks for the Data Governance group.
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Network Services
Offering(s) Affected:
Virtual Private Network (VPN)
Wired Networking
Aug 17, 2018: 02:20 AM - 04:41 AM

Emergency

An unplanned outage to a critical system.

A hardware failure on Data Center Network Switch caused a network outage over night.
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Network Services
Offering(s) Affected:
Wired Networking
Aug 16, 2018: 05:00 PM - 05:09 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be creating a new network for Panera Bread Company in the Russell House food court.
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Network Services
Offering(s) Affected:
Virtual Private Network (VPN)
Aug 16, 2018: 10:00 AM - 10:29 AM

Planned Change

A change to a system that does not cause an outage.

As part of the Juniper to Cisco VPN Migration project, the Division of Information Technology will be migrating the Mainframe, DCIS, and DegreeWorks VPN groups to the new Cisco VPN.
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Network Services
Offering(s) Affected:
Wired Networking
Aug 16, 2018 09:00 AM -
Aug 17, 2018 09:51 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing a new router for USC Beaufort/Bluffton for Point-to-Point connectivity but will be configured for network traffic use at a later date.
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Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Aug 15, 2018: 10:00 AM - 01:39 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating the SC Rural Health Research Center website with a new domain name.
View Details
Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Aug 15, 2018: 10:00 AM - 03:15 PM

Planned Change

A change to a system that does not cause an outage.

The College of Pharmacy is consolidating some network resources in the domains cop.sc.edu and healthsciencessc.org
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Network Services
Offering(s) Affected:
Virtual Private Network (VPN)
Aug 15, 2018: 10:00 AM - 10:20 AM

Planned Change

A change to a system that does not cause an outage.

As part of the Juniper to Cisco VPN Migration Project, the Division of Information Technology will be disabling the following Juniper VPN groups: Admissions B2B Consvcdbp OnceCarolina Users EHSGS These VPN groups are no longer being used.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Aug 15, 2018: 05:00 AM - 06:35 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 8 a.m. The system will be available during the maintenance window.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Aug 12, 2018: 06:00 AM - 12:27 PM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the Banner student administration system between the hours of 6 a.m. and 2 p.m. The systems impacted will be unavailable during the maintenance window. Users will not be able to login.
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For more information and assistance, please contact the UTS Service Desk at 803-777-1800.