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Student Success Center

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Submit an Alert

Through the EAB/Navigate platform, faculty, instructors, and campus partners can submit alerts on behalf of students to the Student Success Center for academic and/or financial support at any time.

Submit an Alert

Alerts are proactively submitted by faculty, instructors, and campus partners.

 

Progress Reports are sent out to instructors affiliated with key courses to identify students at-risk of failing during intentional times of the semester, usually between weeks 4-6 and before the 'WF' deadline.
If your course is part of the University's Progress Report Initiative, you'll:
  • Receive an e-mail titled 'Submit Progress Reports for Your Students' and follow the hyperlink to begin entering student feedback
  • For any student you determine as "at-risk", you'll select 'yes', followed by an alert reason such as 'Alert - Class Absence', 'Alert - Poor Grades/Assignment Concerns', and/or 'Alert - Other' (please note information such as how many absences, course grade, and comments is not required but helpful)
  • For any student you determine as "not at-risk", you'll select 'no', followed by a positive alert reason such as 'Kudos - Class Participation/Engagement', 'Kudos - Exceptional Performance', and/or 'Kudos - Improved Performance'. Note: submitting students as "not at-risk" and including positive alerts is not required but helpful
  • Submit the Progress Reports. You can choose 1 of 2 options:
    • Submit only marked students (but I'm not done): This button will submit students you have marked as being complete (effectively removing them from your list of students). However, the students you have not marked will remain on your list. It's recommended that large sections utilize this feature. 
    • Submit unmarked students as not at-risk (I'm all done): This is your "I'm all done" button, it will submit the students you have marked as you indicated. It will also submit the rest of your students as not at-risk. It's recommended that you use this feature to quickly identify which students are at-risk but don't have to take time to identify which students are not at-risk.
Courses selected for the University's Progress Report Initiative are chosen because:
  • they're historically difficult courses and/or
  • the SSC provides some sort of academic support (i.e. Supplemental Instruction, Peer Tutoring, etc.)

Academic Units and/or Instructors that teach courses that are not currently part of the University's Progress Report Initiative but are interested in more information and/or adding their course can complete the University of South Carolina Progress Report Initiative Interest Form.

  • College of Arts & Sciences: BIOL 101, BIOL 102, BIOL 243, BIOL 244, CHEM 102, CHEM 111, CHEM 112, CHEM 333, CHEM 334, ENGL 101, ENGL 102, MATH 111, MATH 111i, MATH 115, MATH 122, MATH 141, MATH 142
  • College of Engineering & Computing: AESP 101, BMEN 101, BMEN 212, CSCE 102, CSCE 145, CSCE 146, CSCE 190, CSCE 211, CSCE 212, CSCE 215, CSCE 240, CSCE 274, CSCE 350, CSCE 390, ECHE 101, ECHE 300, ECIV111, ECIV 200, ECIV 220, ECIV 320, ELCT 101, ELCT 102, ELCT 221, EMCH 101, EMCH 200, EMCH 201, EMCH 290, EMCH 310, EMCH 354, EMCH 360, ENCP 101, ENCP 105, ENCP 360, ITEC 101
  • College of Hospitality, Retail and Sport Management: HRTM 110, HRTM 280, RETL 261, RETL 262, RETL 265, RETL 268, SPTE 201, SPTE 202, SPTE 203, SPTE 274
  • Darla Moore School of Business: ACCT 225, ACCT 226, ACCT 324, ECON 221, ECON 222, FINA 363, FINA 365, FINA 469, FINA 470, MGMT 371, MGMT 478, MGSC 290, MGSC 291, MGSC 394, MGSC 395, MKTG 350
  • School of Music: MUSC 115, MUSC 117, MUSC 215, MUSC 217, MUSC 518
  • University 101 Programs: UNIV 101

**The abovementioned courses are up-to-date for the Fall 2021 semester

“This course participates in the University's Progress Report Initiative. At key points throughout the semester, the instructor may alert the Student Success Center and/or University Advising Center of students who may not be meeting criteria that’s been established for both attendance as well as poor grade/assignment concerns. Students who receive an alert may get an e-mail, phone call or text message from their Academic Advisor and/or the Student Success Center, in which they're encouraged to connect with additional academic support resources."

Academic Units and/or Instructors that teach courses that are not currently part of the University's Progress Report Initiative but are interested in more information and/or adding their course can complete the University of South Carolina Progress Report Initiative Interest Form.

Academic Units and/or Instructors that teach courses that are not currently part of the University's Progress Report Initiative but are interested in more information and/or adding their course can complete the University of South Carolina Progress Report Initiative Interest Form.

You can also refer a student by submitting an ad hoc alert. An ad hoc alert is proactively submitted by instructors/campus partners and can be submitted at any time. Alerts will trigger cases to develop a response & intervention plan. 

  • Alert - Class Absence:
    • Student has missed 2 or more consecutive classes and/or missed regularly (but not consecutively) 
    • Student has stopped attending your class
    • Student has not responded to your communication after missing one or more classes
  • Alert - Poor Grades/Assignment Concerns: 
    • Student never, rarely, or inconsistently turns in assignments
    • Student has not turned in a major assignment
    • Student quiz/exam grades indicate they're not grasping the material
    • Student has missed an exam and has not contacted you within a reasonable amount of time
    • Student grade is in jeopardy if the current level of performance continues
  • Alert - Other:
    • Student is demonstrating a lack of engagement/participation
    • Student is experiencing technology issues
    • Student does not have required materials to be successful in the course
  • Alert - Money Management:
    • Student mentions they're stressed about their financial situation
    • Student's financial situation is negatively impacting their academics
    • Student mentions they have limited funds in their bank account on a regular basis
    • Student has an unforeseen financial emergency
  • Kudos - Class Participation/Engagement:
    • Student makes significant efforts in contributing to and being engaged in class
  • Kudos - Exceptional Performance:
    • Student demonstrates exemplary performance
    • Student would make a good Student Success Center Peer Leader
  • Kudos - Improved Performance:
    • Student has made significant positive academic behavior changes
Log in to the alert Platform using your UofSC username and password. 
  1. Within your Professor Profile, on the right hand side under Actions, select "I want to...Issue an Alert"
  2. Using your course roster, type the UofSCID, username, or full name of the student you wish to submit an alert for in the box titled 'Student'
    1. For any student you believe is "at-risk", you'll select from the following alert reasons: 'Alert - Class Absence', 'Alert - Poor Grades/Assignment Concerns', 'Alert - Other', and/or 'Alert - Money Management'
      1. Please select the course the alert is associated with (if applicable)
      2. Share relevant information in "Additional Comments". This can include the number of absences, number of missing assignments, test/exam grades, and even the student's current grade in your course
    2. For any student you would like to submit a positive alert for, you'll select from the following kudos reasons: 'Kudos - Class Participation/Engagement', 'Kudos - Exceptional Performance', and/or 'Kudos - Improved Performance'
      1. Please select the course the alert is associated with
      2. Share relevant information in "Additional Comments". This can include specific examples of the students positive performance
  3. Select Submit
  4. Repeat for additional students
After submitting an at-risk Progress Report and/or Ad Hoc Alert, students may:
  • Receive an e-mail
  • Receive 2-3 phone calls and/or text messages
  • Receive a housing visit from a trained & vetted member of UofSC's Residence Life team (for 'Alert - Class Absence' reason only)
  • Be encouraged to participate in academic support services such as Peer Tutoring/Writing, Success Consultations, and Supplemental Instruction
  • Be encouraged to meet with their Academic Advisor to discuss the course and their major at large
  • Be encouraged to connect with other campus resources including but not limited to Counseling & Psychiatry and the Student Disability Resource Center

After submitting an at-risk Progress Report and/or Ad Hoc Alert, these alerts will trigger cases to develop a response and intervention plan. As a result, instructors may:

  • Receive an automated e-mail from the EAB/Navigate platform once the case is closed with one of the following outcomes:
    • Student Utilized Resource
    • Student Unresponsive to Multiple Approaches
    • Student Cancelled/No Showed Appointment
    • Student Declined Resource
    • Alert Issued in Error
    • Student Withdrew from the Course
  • Receive follow up communication from the students assigned academic advisor that will include information on their outreach attempts, information gleaned from contact with the student, and plans they made with the student

If you're interested in additional information, please click here

Any time during the semester, but preferably during the first four to six weeks of class. You can submit an alert on behalf of a student as many times as necessary to let the Student Success Center know of your concern so we may connect them to resources that can help.
 
 

Problems Beyond Academics

If you have concerns about a student related to behaviors beyond academics or attendance, you may consider making appropriate referrals to:


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