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Student Health Services

Rights & Responsibilities

It is important that as a patient you understand and exercise both your rights and your responsibilities in order to fully participate in the health care process.

Your Rights

We believe that the highest quality health care results from working together using a patient-centered medical home model.

You have the right:

  • To be treated with respect, dignity and consideration of your values and beliefs.
  • To receive the best care available for your condition without regard to national origin, race, age, gender, religion, sexual orientation, veteran status disability or illness.

You have the right:

  • To be provided with appropriate privacy measures.
  • To receive confidential treatment of all communication and records relating to your care, and to approve or refuse the release of such information, except where release is required by law.

The foundation of a medical home is the relationship between the patient, his/her family as appropriate and the health care team members of the patient’s medical home.

You have the right:

  • To fully participate in your medical home by participating in decisions involving your health care and in resolving conflicts about your care decisions.
  • To know who is responsible for providing treatment, to request a second opinion, or to change providers if other providers are available.
  • To obtain from your provider, to the degree known, information concerning your evaluation, diagnosis, treatment and prognosis.
  • To be fully informed about a treatment or procedure and the expected outcome before it is performed.
  • To be informed about the outcome of your health care, including any unanticipated outcomes.
  • To have your pain assessed, treated and managed appropriately.
  • To fully participate in decisions involving your health care and in resolving conflicts about your care decisions.
  • To refuse care, treatment or services in accordance with law and regulation and to be informed of the medical consequences of such actions.
  • To refuse participation in research studies.
  • To receive sensitive care and information about living wills or medical power of attorney and to receive assistance in formulating advance directives.
  • To receive reasonable attempts made by your medical care team to communicate in the language or manner primarily used.

You have the right to know and understand:

  • The charges for your care and an explanation of their meaning upon request.
  • Information regarding the absence of malpractice insurance coverage.
  • How to express a complaint, compliment or suggestion to Student Health Services.
  • How to voice grievances regarding treatment or care.

Your Responsibilities

You have responsibilities as a patient in addition to your responsibilities under the university’s Carolinian Creed:

  • To provide, to the best of your ability, an accurate and complete medical history and pertinent medical records needed to assure proper evaluation and treatment. This includes all current prescription medications, over-the-counter products, herbal and dietary supplements and any allergies or sensitivities.
  • To clearly communicate your personal health care and wellness goals and ask questions to ensure a clear understanding of your condition and treatment plan.
  • To follow a mutually agreed upon treatment plan as a fully empowered team member.
  • To participate in your health care as part of your involvement in the medical home.
  • To communicate with your health care provider if your condition worsens or does not follow the expected course.
  • To promptly respond to secure messages and phone calls from your health care team as needed.
  • To communicate and follow up with your medical home’s health care team when you utilize any other health system, such as the emergency department or self-referral to a specialist.
  • To inform your health care provider of any living wills, power of attorney or directives that may affect your care.
  • To be respectful and considerate of other patients, staff and facilities.
  • To be on time for appointments and promptly notify Student Health Services when you are unable to keep them.
  • To fulfill financial obligations for your care in a timely manner.
  • To accept personal financial responsibility for any charges not covered by insurance.
  • To be familiar with your health insurance coverage and provide information necessary for appropriate referral if needed.
  • To provide a responsible adult to transport you and remain with you for 24 hours if required by your provider.


Confidentiality and Self-Determination

Challenge the conventional. Create the exceptional. No Limits.