Parking and Transportation Services staff are implementing the project team’s action plan to cut the wait time for parking ticket appeals, provide better service to customers, and ensure a fair process that can adapt to future needs.
Read the team’s full report [pdf]
From the report: In FY24, the process required five people to spend 40-54 minutes on each case (2,071
total). As a result of the improvement plan, the process will require only two people
to spend 5-10 minutes on each case, an approximate 85% savings in time that will more
than allow for the increased number of appeals expected this year, as well as future
growth.