Lisa Jerald provides vision and direction to practices and policies in support of undergraduate and graduate students. She leads a team of full-time and student staff members who provide confidential assistance to students to help them resolve problems and concerns.

"I enjoy meeting with students and helping them set realistic goals and expectations for their academic careers. I understand how the university operates and utilize the relationships I’ve established over the last 28 years to provide students with the information they need, when they need it."