Skip to Content

CarolinaCard

FAQs

Find answers to the most common questions about Mobile CarolinaCard, from setup and access to using your credential on and around campus.

Mobile credentials can be used for door access for buildings, offices and residence halls, purchasing meals at dining locations, purchasing items at the Campus Store, checking out books at the library, and much more.

USC is implementing a phased rollout of mobile credentials to ensure a seamless transition across campus. 

Phase 1 focused on preparing the flagship campus by installing card readers and conducting beta testing, while Phase 2 enabled Mobile CarolinaCard access at high-traffic locations, including parking facilities, the library, recreation facilities, postal services, dining locations, offices, classrooms and residence halls. With these phases now complete, most of the campus and its highest-visited locations are equipped to accept mobile credentials. 

As the Fall 2026 semester begins, the university is actively working through Phase 3, expanding mobile credential access to the remainder of campus and participating off-campus dining and retail locations. Phase 4 will extend Mobile CarolinaCard implementation to the university's system campuses, completing the university-wide rollout.

Most campus locations use tap-to-pay, while some services require a barcode scan. To access your barcode, open the Transact eAccounts app and sign in with your USC credentials. From your profile page, tap “More Information”, then select “Show Barcode.”

Name information on the CarolinaCard comes to us from the university’s core business systems and needs to be updated there.

  • Students should contact the Registrar’s Office.

  • Faculty and staff should contact their HR representative to request updates.

Once changes are completed, the updates will sync to the CarolinaCard on your phone within 48 hours.

  • Account balances are currently only displayed on Apple & Samsung Galaxy devices.

  • If your account balances are $0, they will not display until funds are added.

  • If you have available funds that are not displaying, please contact the CarolinaCard Office at 803-777-1708 or email carolinacard@sc.edu.

Confirm your device is not in Airplane Mode or experiencing any other service interruption.

Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your CarolinaCard.

As with your physical CarolinaCard, your Mobile ID will become inactive when you no longer meet eligibility requirements.

Contact the CarolinaCard Office at 803-777-1708 or carolinacard@sc.edu.

Instructions can be found at my.sc.edu. 

Instructions can be found at: Division of IT.

To ensure the integrity of the technology and security of students, faculty, and staff, only one credential can be provisioned and used at any given time.

  • Once you activate a Mobile CarolinaCard, your physical card will be automatically deactivated and will no longer be usable.
  • Similarly, if a student who has already activated a Mobile CarolinaCard requests a physical CarolinaCard, the mobile version will be deactivated when the physical card is issued.

While USC is a mobile-first campus, you are not required to transition to a Mobile CarolinaCard. You may continue using your physical CarolinaCard, which offers the same features and functionality as the mobile version.

Yes, you will need to install the updated version of the Transact eAccounts mobile app. To update the app, visit the App Store or Google Play Store on your device and search Transact eAccounts. The store will prompt you to install any required updates. 

  • During regular business hours, contact the CarolinaCard Office at 803-777-1708 to notify us to deactivate the CarolinaCard. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.

  • In the Transact eAccounts app:

    • Click the settings gear in the upper right corner. 

    • Select the Card Management option.

    • Choose the credential you want to deactivate and toggle it off.

    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

  • In the Transact eAccounts web version:

    • Select Card Services

    • Select Deactivate Card

    • Select the credential to deactivate and click on “Deactivate Card”

    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

  • Additional instructions for Lost/Found Samsung devices and SmartThings Find are located athttps://smartthingsfind.samsung.com/

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  • Click the settings gear in the upper right corner. 

  • Select the Card Management option.

  • Choose the credential you want to reactivate and toggle it on.

  • You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  • Select Card Services

  • Select Activate Card

  • Select the credential to reactivate

  • You will receive a confirmation email. Only the selected card will be reactivated.

 

Challenge the conventional. Create the exceptional. No Limits.

©