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Bursar's Office

Frequently Asked Questions

Why did I receive a bill or statement? 

Students are charged tuition for the classes they take and their program of study and are responsible for seeing that the balance is paid by the payment deadline.  Other offices such as Parking and the Student Health Center may also load charges to your student account. 

Why did I not receive a paper bill or statement? 

UofSC does not mail paper bills or statements.  Account information is available on Self-Service Carolina and statements are available in the Payment Gateway.  The student receives an email when statements are available.

Why did I get a late fee

A late fee of $100 is assessed on all overdue accounts.  Your account balance was not paid by the Payment Deadline or you missed a payment plan payment date. 

Where is my scholarship? 

Please contact the Office of Financial Aid and Scholarships at USC Columbia for information about your scholarships, grants, and loans.  Information is also available under the Financial Aid tab of Self-Service Carolina

Where is my Private Loan?

Private loans can only be posted to the student account once the funds have been received from the lender. 

Why have I not received my Veteran benefits? 

Please contact Veteran Services for information concerning your benefits on the USC Columbia campus.

Why do I have to pay for this class I dropped? 

Students who drop a class after the 100% refund period may be liable for some or all of the class they dropped.  Please check the dates and deadlines (W, WF, Refund, Withdrawal) for each class to identify the refund dates.

Where is my refund? 

If you set up eRefunds, the refund will be sent to your bank account within 3 business days from the date it is processed.  If you did not sign up for eRefunds, you should receive your paper refund check within 10 business days from the date it is processed.  An email  will be sent to your University email address with the address to which it was mailed.  The Refund History tab in Self-Service Carolina shows when refunds were processed and where paper checks were mailed.  Additional information is available on the Bursar’s website

I did not get that email. 

The Bursar’s Office sends emails to your University email address.  If you do not check your University email, you should forward it to an address you check.  Instructions are at

I had a payment plan last semester.  Why do I not have one this semester? 

Students must sign up for a payment plan each semester.

Why was my account not drafted for my payment plan payment? 

The student must set up scheduled payments in the Payment Gateway of Self-Service Carolina before we can draft the account.  Otherwise, the student must log into the Payment Gateway and make the payment.  Scheduled payments must be set up each semester.

Why can the Bursar’s Office not speak with my parents/spouse? 

Due to FERPA regulations, we cannot discuss the student account with someone other than the student, unless the student has set that person up as an Authorized User.  The student can designate Authorized Users in the Payment Gateway of Self-Service Carolina.  Additional information is available on the Bursar’s website

Why do I have a hold on my account? 

The Payment Deadline each semester is posted on the Bursar’s website.  Failure to pay your balance in a timely manner may result in a hold on your account, preventing future registration until the balance is paid.  Additional information is available on the Bursar’s website

Where do I find help managing my finances? 

Please contact the Student Success Center for help managing finances and learning about financial literacy at the USC Columbia campus. 

Why am I being charged for insurance?

All USC Columbia undergraduate students taking six or more credit hours, graduate students taking six or more hours, graduate assistants and international students must have health insurance.  Students with private insurance may waive out of the University-offered plan.  Additional information is available from Student Health Services

Which office do I contact for more information? 

Each office is responsible for the charges they load.  Please visit the following links for more information about USC Columbia charges.  Parking Services, Student Health Center, Housing, and Office of Student Conduct and Academic Integrity.  Additional information is available on the Bursar’s website