Fall 2012
All eyes on user experience
 November 12, 2012

One of the things getting more and more attention as the leaves begin to brown is refining the end-user’s experience in Self Service Carolina. Not only will the system itself need to be intuitive and well-organized, but there will be some additional growing pains next year.

Into late 2013, students and faculty will be performing some tasks in VIP and others in Self Service Carolina. Managing financial aid information, registering for classes, and managing a student account for Fall 2013 will all be done in Self Service Carolina. Doing those same things for the summer terms will continue to be done in VIP. Then, in September, most student transactions will be done in Self Service Carolina exclusively. The same goes for faculty – who will be advising and managing class rosters.

Given the likelihood that there will be some confusion among end users as to which system they need to be working in, a webpage is being developed that will route users based on who they are and what they need to do.

“Given that students will be doing things in both Self Service Carolina and VIP, it’s up to us to make sure they spend as little time as possible figuring out where they’re supposed to go,” said Registrar Aaron Marterer.


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