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University Technology Services


Service Agreements

SharePoint

University Technology Services provides technical and administrative support for college and departmental SharePoint site collections that are housed on a UTS server. UTS also provides storage space, user account administration and data backup.

Services: 

SharePoint Site services provide a collaborative environment where colleges, departments, and colleagues can create and share information in an online workspace. Users can access, control, and share documents, pictures, and forms, calendars, announcements, discussion boards, workflow tasks, Wiki pages, surveys, and more.

University Technology Services provides customers with a secure, online SharePoint team collaboration site. UTS will also:

  1. Meet and discuss general requirements to determine if SharePoint is a viable solution.
  2. Designate two site administrators from the college, department, or organization who can control site organization, content and user permissions.
  3. Provide two hours of initial training.
  4. Provide professional UTS support staff to coordinate work with site administrators to resolve issues related to the SharePoint site.
  5. Provide user support through the UTS Service Desk at 803-777-1800, M-F 8AM to 6PM.

Standard Configuration:

UTS offers colleges, departments, and organizations at the University of South Carolina the option for team collaboration utilizing SharePoint Services on UTS supported shared servers.

Pricing SharePoint 2013 Standard
Startup Costs (per User) $0.00
Monthly Cost (per Site Collection) $100.00
Per Additional Gigs $.20
Features
Metro Interface check
Enhanced Mobile Views check
Lists check
Document\File Libraries check
Calendars check
Announcements check
Workflows check
Forms (New\Edit\View) check
Performance Enhancers\Disaster Recovery
Consolidated Backups check
VSS Redundancy check
Load Balanced Front End check 
Security
Restricted Data Audits check
Permission Audits check
Rights to do Custom Design check
Rights to do Custom Administration check
Support
Monday-Friday 8:30-5:00 (Tier 2) check
Server Monitoring 24x7 check
Services
2 Hour Basic Setup Included
Training Included
Summit Included
Advanced Setup $75.00 per hour
Software Development $75.00 per hour


Hardware & Software:

  • SharePoint hosting servers currently run MS Windows 2012 and MS SQL 2012.
  • Servers are located in UTS Data Center
  • Servers designed for minimal downtime and monitored 24x7x365

Service Metric:

The UTS performance objective is 99% uptime excluding scheduled maintenance times. UTS strives to make servers available 24-hours per day, seven days per week, 365 days per year. However, server access is dependent upon network infrastructure, DNS services and data center power and cooling, all of which can impact uptime. Scheduled maintenance and downtime will be communicated through the IT Connection, http://itc.sc.edu .

Billing:

Billing is done on a monthly basis. Newly hosted sites will be prorated the first month based on the number of days used. Disk space usage will be monitored on a monthly basis. Customers will be notified if their storage space exceeds the initial allotment. Customers will not be billed for additional disk space unless they exceed their allocated disk space for 2 consecutive months.

Current cost is based on 2010-2011 University of South Carolina rates. Costs are subject to change based on ongoing financial evaluations. Prior notification of rate changes will be provided 30-days in advance to all affected customers. Click here for an entire list of UTS Rates.

Access:

All SharePoint sites are located at https://live.sharepoint.sc.edu/sites/sitename . The SharePoint site may be accessed through the Internet Explorer web browser. Authentication is done through the campus Active Directory (LDAP). The SharePoint hosting service includes standard maintenance on user authentication and the creation of site administrator roles for one primary and one secondary contact.

Backups:

UTS will be responsible for the nightly database, server and Site backup. Restorations resulting from server hardware failure are made at no charge. Site restorations at the customer request will be billed at the standard UTS Labor Rate, $75/per hour. Backups are kept at 30 days.

Restricted Data:

Data categorized as Restricted Data may not be housed in a server placed under this Server SA unless a security assessment is performed, and the data storage is approved by the data steward.

Restricted Data items are defined as data that the University of South Carolina is required by law to protect, or where the compromise of the data could lead to significant negative/undesired consequences. Access will be limited to authorized employees who are mandated to protect it. Employees who have access to this data cannot disclose or use the data without explicit approval of the data steward for the designated purpose.

Restricted Data includes, but is not limited to student, medical, or Human Resources records; Social Security numbers, personnel records, or identifiable personal Information; financial transactions, donor records, credit card data, or information on prospective students. UTS performs periodic scans for restricted data to ensure compliance.

Ordering:

Please contact our UTS Service Desk at (803) 777-1800 or use our Self-Service Portal.