The Staff Ombuds serves as a confidential, neutral, informal and independent resource for staff concerns and conflicts. These resources can help staff members connect with various university policies and procedures and provides resources to better communicate and handle conflict in the workplace. More self-help resources can be found on the Faculty Ombuds website.

Helpful Resources

Tools for improving communication:

• Active listening cheat sheet
• We Have to Talk: A Step-By-Step Checklist for Difficult Conversations By Judy Ringer
• Ten ways to have a better conversation

Understanding the dynamics of conflict

• The Beauty of Conflict with Claire Canfield (TEDxUSU)
• How Understanding Conflict Can Help Improve Our Lives (TEDxTryon)
• Finding Confidence in Conflict (TEDxDayton)
• Conflict Styles (Off the Record)

Helpful websites

• The International Ombuds Association
• The Center for Understanding in Conflict
• Greater Good Science Center

Faculty wishing to receive help with concerns or conflicts should reach out to the Faculty Ombuds office or the Faculty Civility Advocate.

Staff needing more help with workplace concerns and administrative processes can reach out to the Employee Relations Office and the Office of Civil Rights and Title IX. Student concerns should be directed to the Office of Student Advocacy.