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1600 Hampton Street
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University of South Carolina
Columbia, South Carolina 29208

Phone: 803-777-3854
Fax: 803-777-2296
TDD: 803-777-5608

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LawRoom & CampusClarity Troubleshooting

The following may be helpful should your participants encounter technical issues while taking our courses.

Minimum System Requirements:
LawRoom & CampusClarity support any major web browser released within the previous year. Some browsers may require Adobe Flash for multimedia content.

  • Browsers: Chrome (latest version), Firefox (latest version), Safari (latest version), Internet Explorer 11 +
  • Tablets: iOS version 9.3 or later running on iPad 2 or later
  • Smartphones: not supported
  • Screen Readers: Firefox/NVDA MacNoiceOver

Resolve Most Issues With These Four Suggestions:

  • Update your browser: whatismybrowser.com
  • Switch browsers: use Chrome or Firefox when you can instead of Internet Explorer
  • Clear your cache: wikihow.com/Clear-Your-Browser's-Cache
  • If you seem stuck, your screen may be zoomed in too much causing you to miss a prompt or navigation button. To zoom out on a PC or Chromebook, hit "control O (zero)", and on a Mac hit "command O (zero)".

Additional Troubleshooting Options:

  • Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, etc.)
  • Full Screen mode: Windows, press F11 / Mac, click View menu on the browser menu and select Full Screen. Chromebook, press F4.
  • Disable all popup blockers and 3rd party toolbar
  • Enable 3rd party cookies
  • Ensure pops ups are allowed for our websites (www.lawroom.com and www.campusclarity.com)
  • Reboot the computer
  • If on a wireless connection, try a wired connection
  • Try accessing the course from a different internet connection (computer !ab, librar;, home etc.)
  • Try accessing at a different time of day (i.e. morning)

Still Need Help?
Visit our 24/7 technical support center to speak or chat with a live agent or to submit a ticket. Click the Help link in our course to access this site or go directly there via the following links:

 

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