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Student Success Center

Refer a Student

Through the Success Connect program, faculty and instructors can refer students to the Student Success Center for academic support at any time during the semester.

Make a Referral

Contact us for academic assistance and connection to resources. 
Log in to the referral system link »

If you are experiencing difficulty using the referral system, please use our Alternate Referral Form.


How do I make a referral?

Log in to the referral system using your USC username and password. On the left side "Faculty Courses" menu, you will see a list of the courses you are teaching this semester. 

  1. Select the course with students you would like to refer.
  2. A course roster will appear. Click "Referral" next to the name of the student you wish to refer.
  3. Share relevant information in the referral form, then click "Submit Referral."
  4. The referral will save, then you can click the "X" from the top right corner of the referral pop-up window.
  5. Repeat for additional students.

Are you referring 10 or more students? Feel free to email the referral list (in Excel) to the SSC Success Connect team. We will need the following information: course, section, student name, VIP ID and reason for referral.

Provide as much information as possible, such as number of absences, number of missing assignments, and the student's current grade in your course.

What happens after I make a referral?

After submitting a referral, the referred student will receive an email notifying them of your concern. They will be directed to schedule a Success Consultation in the SSC to discuss their progress in the course and explore strategies and resources to support their academic success. The SSC also calls referred students to encourage them to connect with resources. Residence Life Coordinators also check on referred students living on-campus with an absence related referral.

When should I make a referral?

Any time during the course the student attends, but preferably during the first four to six weeks of class. You can refer a student as many times as necessary to alert them of your concern and connect them to resources that can help.


Problems Beyond Academics

If you have concerns about a student related to behaviors beyond academics or attendance, you may consider making appropriate referrals to: