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Student Affairs and Academic Support

Undergraduate Student Ombuds Services

Sometimes, things don’t go according to plan. An illness keeps you out of class. A family emergency requires you to be away from campus. You have a concern, but you’re not sure who to tell. Maybe you have a problem you’ve tried to solve, but you’re stumped about what to do next. The undergraduate student ombudsman can help.

The student ombudsman can guide you to resources, refer you to programs and explain university processes so that you can solve your problems and make informed choices about your academic career.


Common Concerns

Before you contact the student ombudsman, you might try going straight to the source. Look below for a list of common concerns and the offices that can address them directly.

You have a question about your bill.

Office of the Bursar

You have a question about your meal plan.

Carolina Card office        

You have a question about your Greek meal plan.

Office of Fraternity and Sorority Life    

You have a question about your financial aid.

Financial Aid and Scholarships   

You're considering withdrawing from the university.

University Advising Center         

You have a question about registering for or dropping a class.

your academic adviser

For help with other issues, contact Undergraduate Student Ombudsman Lisa Jerald ( at 803-777-4172.