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Human Resources and Payroll Project

Support

Have a question or need assistance? Select from these support options.

Access to HCM
Do you need authorized HCM access to initiate/approve HR transactions or initiate/view Payroll transactions? Follow these required steps.


HR/Payroll System website
Here at this website are tip sheets, reference guides, recorded webinars, eLearning tools and more – for Employees (Self Service), Managers (Self Service), HR ContactsBusiness ManagersStudent Hire Representatives and Approvers.


DoIt Service Desk
Reach out to the DoIT Service Desk, where you can search the online Knowledge Base, chat online with a Service Desk technician, talk by phone, or submit an inquiry or request for help through the Self Service Portal.


Adding a Combination Code (Chartstring) in HCM PeopleSoft
Previously the project team had instructed the creation of ServiceNow requests to have a combination code (chartstring) created in PeopleSoft HCM system. Now that we have been "live" for over a month, a new business process has been determined. In the event that a combination code (chartstring) is missing from the HCM system, you must email Lindsay Anastasio, Assistant Controller, at CFMAINT@mailbox.sc.edu with all chartstring fields needed to establish the combo code. Preferably the email request would include a screenshot of the combo code from PeopleSoft Finance, but if no screenshot is available, provide all applicable chartstring fields for that combo code.


Benefit Enrollments
For questions on benefit enrollments, contact the Benefits Office at benefits@mailbox.sc.edu or 803-777-6650.


Deductions
For questions about deductions, contact the Payroll Department at uscpay@mailbox.sc.edu or 803-777-4227.


ITAMS
For questions relating to the university’s time and attendance system, contact Jennifer Storey, ITAMS Coordinator, at cokerjs@mailbox.sc.edu or 803-777-3522 – or Judy Timmons at timmons5@mailbox.sc.edu or 803-777-2035.


For HR Contacts
If you are an HR Contact with questions, your system trainer will be able to help. See this roster of HR trainers and their assigned units.


For Business Managers
If you are a Business Manager with questions, contact the Payroll Department (Accounting) at 803-777-9673.


Not sure where to go?
With other questions, or if you don’t know where to direct your search, reach out to your HR Contact.

Human Resources and Payroll Project


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