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Resident Mentor Job Description

Our Mission

Residence Life co-creates a safe and welcoming environment by designing an intentional residential experience that encourages student success. We are committed to creating a sense of belonging through personal connections, building inclusive communities, cultivating a dynamic learning environment, and empowering student growth and resiliency.  We call this home!

Minimum Qualifications for Selection and Continued Employment

  • Be enrolled as a full-time student at UofSC - Columbia.
  • Have completed a minimum of one academic semester at the institution.
  • Maintain at least a 2.5 UofSC system semester GPA and 2.75 cumulative GPA at all times.
  • Have previously lived in a residence hall.
  • Be in good academic and conduct standing.
  • Advanced level of maturity exhibited in sound judgment, emotional stability, flexibility, and willingness to accept responsibility.
  • Committed to serving the full academic year in the position.
  • Committed to serving 20 hours per week as a Resident Mentor.
  • Able to pass a criminal background check.

Position Responsibilities 

  • Establish positive, meaningful relationships and promote overall community with and between residents.
  • Conduct individual, purposeful conversations with residents to assist in their adjustment to college.  Through these conversations, RMs provide resources, assess needs and interests, and support academic and personal success of their residents.  
  • Maintain visibility within the community and awareness of residents’ challenges, connections, and behavioral patterns.
  • Implement the Carolina Residential Living Experience (CRLE) under the direction of your supervisor(s).  Execute programs and interactions designed to foster community, academic and personal growth, and exposure to relevant resources. 
  • Integrate resources into door decorations, bulletin boards/displays and other media to convey information to residents.
  • Facilitate roommate agreement discussions to assist residents in the development self-awareness and the awareness of others.
  • Respond both on- and off-duty to students in crisis (physical, emotional, medical, etc.) following established protocols.  Assess the condition of the incident and parties involved. Provide timely referrals to experienced professionals. Follow-up with residents in a caring and timely manner while maintaining confidentiality per FERPA requirements. 
  • Respect and recognize the diversity of all residents and staff regardless of age, gender, race, ethnic background, socioeconomic status, sexual orientation, religion, disability, nationality, and/or veteran status.
  • Challenge residents to understand and appreciate their responsibility to others both on- and off-campus.
  • Educate self on all forms of diversity.
  • Coordinate, facilitate, and evaluate regularly scheduled community meetings, events, initiatives, and other activities which align with the core tenets of the Carolina Residential Living Experience.  
  • Enforce quiet and courtesy hours to foster a conducive environment for residents to study and sleep.
  • Complete responsibilities while serving in an on-duty capacity within the residence hall or community. Confront inappropriate behavior and uphold policy in an objective, consistent, and respectful manner while providing policy rationale. 
  • Educate residents on the impact of their behavior and refer them to professional staff for questions or concerns pertaining to student conduct.
  • Support and empower residents to reflect upon and examine their values, goals, and professional and personal passion areas.
  • Encourage resident involvement within the residence hall and broader campus, based on personal interests, academics, and social connections.   
  • Engage residents in conversation about topics of resiliency including self-compassion, reframing failure, coping skills, and self-concept.
  • Support the efforts of hall government and RHA by seeking active community and floor representatives. Promote hall government programming within the community.  Provide hall government leaders with opportunities to lead during floor gatherings and programs.
  • Timely, thorough, and accurate completion of administrative reports and events including, but not limited to weekly reports, one-on-one meetings, staff meetings, duty logs, interaction forms, event requests, incident reports, and work orders.  
  • Serve engagement hours at the desk within your community or residential neighborhood to build community and provide customer service.   
  • Promptly report possible vandalism or unresolved maintenance concerns to FIXX and supervisors.
  • Demonstrate respectful verbal and non-verbal communication with others and refrain from inappropriate or offensive behaviors. 
  • All communication (electronic, social media, written and verbal personal contact, guided tours, etc.) should be professional, presenting a positive and professional image of yourself and the University.
  • Share information regarding campus programming and events, check-in/check-out procedures, health and safety inspections, survey administration, and other duties as assigned by supervisors or University Housing leadership.
  • The position description is not an exhaustive list of tasks; other duties may be assigned to support the mission, vision, and goals of the department.   

Additional Terms 

  1. Adhere to all University rules, regulations, and local, state, and federal laws while publicly promoting and supporting responsible behavior among residents both on and off campus. In addition, RMs will abide by University policies related to alcohol and drugs outlined in the Student Code of Conduct:

    • RMs will not provide alcohol to minors.

    • RMs will not consume alcohol if they are underage.

    • RMs will not consume alcohol before or while engaged in the duties of my position.

    • RMs will not consume, sell, trade, transfer, purchase or possess any illegal drugs.

Being found in violation of alcohol and drug policies can jeopardize a Resident Mentor’s continued employment in the role and their conduct    standing with the University. 

  1. During the first semester as an RM, the RM agrees to accept no additional employment on- or off-campus, except as approved by their direct supervisor and Assistant Director. Minimal outside employment may be allowed after the first semester if approved by the appropriate supervisory chain. After the first semester of employment, any employment or participation in activities such as internships, joining a social organization or holding office in a club or organization must be approved by the supervisory chain. RMs may not serve in an elected position with any residence hall government, RHA, student government, or serve as a University Ambassador. If you are student teaching, you cannot serve as a Resident Mentor.

  2. Cover desk, office, and other administrative hours on a weekly basis and assist on a temporary basis at high volume times of the year (i.e. the time periods immediately after opening and before closing). .

  3. Assist in duty coverage during the evenings, weekdays and weekends as required. Duty rotations vary by community due to staffing, physical layout of the building, and/or occupancy numbers.

  4. While serving on duty, the RM is required to stay in their building except when doing rounds or when they are confronting an incident or conducting appropriate follow-up

  5. Participate in ongoing staff training, which assists the RM to develop skills to meet expectations set forth by University Housing. Full participation in all Resident Mentor training functions (known as IMPACT) is mandatory for all RMs. Resident Mentors return to campus in early August and early January to participate in IMPACT, and year-long trainings are offered throughout the semester as training needs are identified.  Training dates will be provided in advance.

  6. New RMs must register for and complete the UNIV 290 course with a grade of C or better.

  7. The Director of Residence Life at any time may require the Residence Life staff to assist with coordinated response to weather emergencies, major athletic events, pandemics, or other crisis situations that involve University Housing.

  8. Remain on campus and/or return early to assist in the periodic opening and closing of the residence halls (Fall Opening, Winter Break Closing, Spring Opening, Spring Break and Spring Closing). This will involve remaining in the building until after all residents vacate the area and returning early to help open the building after vacation periods. Buildings will remain open for Fall and Thanksgiving breaks. Staff from Bates West, East Quad, the Horseshoe, Maxcy, South Tower, South Quad, Park Place and student support agreement communities, and Green Quad are expected to work during the following break periods: Winter Recess and Spring Break.

  9. Accept financial responsibility for any equipment issued by the University during employment and replace or pay damages for loss of any item including, but not limited to, keys, manual or binder, nametag, and duty cell phone. RMs accept full responsibility for the master key, sub-master keys and/or any keys issued to them in relation to the position. Master keys may only be used for official purposes which are directly related to job responsibilities. Upon termination of employment, the final paycheck may be withheld until all keys and materials are returned.

  10. Based on occupancy needs, University Housing reserves the right to place roommates with RMs. RMs will receive roommates if the need for additional bed spaces arises.

  11. Failure to uphold these expectations will result in progressive corrective action by University Housing and may include documented conversations, written warnings, probation, suspension, and termination. Disciplinary action is guided by the departmental Resident Mentor Accountability Guide and Academic Expectations. Any Resident Mentor placed on academic probation and disciplinary probation will be terminated immediately.

  12. The employment agreement is renewable upon evaluation of continued satisfactory performance in the position as well as the successful completion of the rehire process for returning staff.

This may affect the amount of federal financial aid provided. Please consult with the Office of Student Financial Aid for more information.
  • The length of service determines the Resident Mentor (RM) salary:
    • One or two semesters - $4,135 per year paid in installments in accordance with the University Payroll Calendar
    • Three or more semesters - $4,310 per year paid in installments in accordance with the University Payroll Calendar
  • Resident Mentors pay the rate of $1,000.00 per semester for their housing assignment.
  • Transferrable professional skills.
  • Meals during training.
  • Appointment as a Resident Mentor is for the entire academic year and for the contract dates listed above.

  • The RM offer may be rescinded if the candidate is unable to commit to serving in the position for the full academic year. If University Housing becomes aware of an RM’s intent to break the full academic year agreement during the employment period, the RM may be immediately terminated.

  • RMs considering graduation, clinicals, or extensive internships during the period of this agreement should express this intent and seek approval before signing this agreement with their direct supervisor and Assistant Director. If you are student teaching, you cannot serve as an RM due to the intensive time commitment associated with both experiences. 

  • Graduating seniors and those not returning for the following academic year should expect to work the entire duration of this agreement (including commencement exercises) or face the possibility of financial and/or other penalties.

  • RMs must maintain a 2.5 UofSC system semester and a 2.75 UofSC system cumulative GPA at all times while employed in the position.

  • Residence Life staff will use the GPA as reported by the Registrar’s Office at the end of each semester to determine eligibility for the position. Academic termination and probation outcomes as well as appeal processes will be communicated in writing.

  • Newly hired RMs who do not have a 2.75 cumulative GPA at the conclusion of the semester preceding their employment may have their RM offer rescinded for failure to meet the academic requirement of the position.

  • RMs whose semester and/or cumulative GPA fall below the requirements will be placed on academic probation for the next semester of employment. RMs will have the probationary semester to earn a 2.5 semester and/or 2.75 cumulative GPA, at the end of which if they have not earned the grade requirement they may be terminated.

  • In addition, during the probationary semester, all new RMs are required to attend Student Success Center consultations. Failure to do so will result in corrective action.

  • Any RMs whose UofSC system semester or cumulative GPA falls below a 2.0 (UofSC academic probation) will be terminated immediately.

  • An RM terminated for academic performance may be re-hired when they meet the grade requirement based on available position vacancies.

  • RMs will not be allowed to use the summer session or transfer classes to raise their GPA to the required standard. Only UofSC system GPA will be considered for GPA requirement.

  • At no time will cumulative or semester GPAs be rounded up when considering candidates for hire and/or rehire.

  • RMs must sign the University Housing Single Student Residence Hall Contract. The Housing Contract is a legally binding document and is considered separately from the employment agreement in matters of termination, resignation, or forfeiture of the RM position.

  • RMs who choose to resign from the position or are terminated from the role are encouraged to consult with University Housing – Assignments and Administration to review available housing re-assignment options and/or Housing Contract cancellation procedures.

  • If an RM resigns, is terminated, or otherwise forfeits the position, the RM will be re-assigned to another on-campus housing assignment (pending availability).   

  • If an RM resigns in good standing with the department, they are eligible for rehire but must participate in the established RM selection process.

 


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