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The Division of Information Technology

New Self-Service Website Coming October 17

University Technology Services (UTS) is pleased to announce the planned release of a new self-service website. The UTS Self Service website will be released on October 17, 2016 and will allow customers to easily request technology assistance online. The website will enable UTS to provide more efficient service by:

·       Reducing customer wait times by allowing up-front data gathering at the time of the request

·        Routing requests/tickets to the correct support teams faster, which resolves needs sooner

·        Allow customers to check the status of tickets and remain informed of progress

·       Improved search of knowledge articles to find solutions on topics of interest prior to requesting service

·       Providing quick links to the most frequently requested items and services

·       A to Z sorting of items to help customers find what they are looking for faster

·       Improved Search feature to help you find what you need

·       A professional and aesthetically pleasing user interface

Beginning October 17, UofSC students, faculty and staff should begin to use the self-service website to report technology problems, ask questions, or request services.  The UTS Service Desk will remain an option for those who wish to speak to someone directly. We look forward to serving you and hope you enjoy the improvements to our Service Desk and support structure.