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Division of Information Technology

Communications Regarding Cloud Project

This page serves as a repository for communications that were sent to IT leaders and the university as part of the Cloud Transformation Project. 

The Division of Information Technology (DoIT) is in the beginning stages of implementing a Custom Cloud-Based Data Center solution that replaces the current physical Data Center. Moving to a cloud-based Data Center will improve IT functionality, reliability, and security. It will also improve the university’s disaster recovery capabilities and protect critical applications in the event of a catastrophic event and significantly reduce response time associated with issues. Migration to the cloud solution is tentatively scheduled for the third quarter of 2022.

To prepare for the migrations, each department/division/area that has a virtual service agreement with the DoIT will receive an email that lists their current virtual servers. The email will be sent on/before Tuesday, June 28th. We ask that you please review the list and let us know which servers should be migrated to the Cloud because they are currently in use and which servers can be eliminated/decommissioned because it is no longer needed/in use. Please note that there will be some changes associated with billing structure for virtual servers and backup data. This is under evaluation and more information will be sent in the near future.

To help you determine if a server should be migrated to the cloud or decommissioned, here are some criteria that can be considered:

Migrate if:

  • Virtual server is being actively used by USC personnel and will be in service for at least the next 12 months.

Decommission if:

  • Virtual server is not actively being used by USC personnel
  • Virtual server is scheduled to be retired from service within the next 6 months (This includes any plans to replace the server with a “new” virtual server. In this case, the new server would be a migration candidate, but the 'old' server would be a decommission candidate.)

We are happy to assist you with any questions you may have. In the meantime, please be on the lookout for an email from us that lists your current servers and respond as quickly as possible.

As we mentioned in an email to you last week, the Division of Information Technology (DoIT) is in the beginning stages of implementing a Custom Cloud-Based Data Center solution that replaces the current physical Data Center. To prepare for the migrations, each department/division/area that has a virtual service agreement with the DoIT is asked to review your current servers, which is attached to this email and let us know which should be migrated to the Cloud because they are currently in use and which servers can be eliminated/decommissioned because it is no longer needed/in use. For your convenience, the attached spreadsheet contains a drop-down cell beside each virtual server to allow you to select “Migration” or “Decommission”. Please note that there will be some changes associated with billing structure for virtual servers and backup data. This is under evaluation and more information will be sent in the near future.

Please respond to this email by July 8.

To help you determine if a server should be migrated to the cloud or decommissioned, here are some criteria that can be considered:

Migrate if:

  •  Virtual server is being actively used by USC personnel and will be in service for at least the next 12 months.

Decommission if:

  • Virtual server is not actively being used by USC personnel
  • Virtual server is scheduled to be retired from service within the next 6 months (This includes any plans to replace the server with a “new” virtual server. In this case, the new server would be a migration candidate, but the 'old' server would be a decommission candidate.)

Please respond to this email by July 8. We appreciate your cooperation.

You are receiving this email because you are part of the administrative team from DoIT that will be involved with the DartPoints hybrid cloud account management. DartPoints has provided an administration portal for DoIT team members to access various administrative items such as monthly invoices, contract information, the ability to open/monitor/close technical support cases, receive DartPoints based alerts/notifications for possible outages, scheduled changes, critical security patches, etc.

You will receive a notification from DartPoints once your account has been created. You will be asked to verify your email address, your preferred work/mobile numbers, and set a password. Please verify and setup your account as soon as possible.

If you have any issues verifying your account or have questions about the portal, please contact Matt Eskins at eskinsm@mailbox.sc.edu.

Earlier this summer, DoIT announced that the virtual server environment will be moved to a Hybrid Cloud based solution. We have worked with our Hybrid Cloud data center partner, DartPoints, to get the network infrastructure in place. As our teams are getting closer to finalizing the infrastructure portion of the project, we are ready to begin migration preparations so that we can begin moving our virtual workloads to the new environment.

As part of the migration preparation process, you will soon receive email messages that contain information about your respective virtual workloads, as well as invitations to meet with DoIT staff. These emails and meetings will help us better understand how/when to schedule the migration of your workloads to the new solution. DoIT will do its best to mitigate dates/times that are critical to departmental operations and will work with departmental IT staff to work through any issues that arise as we schedule these migrations.

If you have any questions about the Hybrid Cloud project, you can visit the following website. The website currently contains generic information on the goals of the project, but more details will be added as the project progresses.

https://www.sc.edu/about/offices_and_divisions/division_of_information_technology/infrastructure/cloudproject.php

As you are aware, the university will move virtual servers from their current location in the university data center to an off-site location. To follow-up on the recent meeting that you/a representative from your area had with Division of IT (DoIT) staff regarding the migration, we would like to provide the following information:

  • The migration of servers from your area is scheduled for Monday, Nov. 28, 2022, from 2-6 p.m.
  • For your reference, a list of servers is included at the end of this message.
  • During the migration, DoIT will power off your virtual server(s).
  • All existing network, firewall rules, and NAT addresses (if applicable) will be moved to the new data center operated by our partner, DartPoints.
  • A live Failover of your virtual servers will be performed by DartPoints after they have been migrated.
  • Once your servers have been powered-on in the new data center, you and your team should begin data validation testing. 
  • Before migration begins, please make sure your team:
    • 1. Has a pre-defined checklist of what test(s) you need to perform for each virtual server and 
    • 2. Has criteria defined for what a successful test looks like.

After testing is completed:

If all testing is successful:

  • You/a designated member of your team should notify DoIT that all tests conducted by your team were successful.
  • DartPoints will commit the failover to the data center.
  • DartPoints will add your virtual server(s) to the new nightly back-up schedule.
  • Migration is complete.

If all testing is NOT successful:

  • DartPoints and DoIT will being troubleshooting to identify any issues.
  • If a resolution is found within a two-hour window, the migration will continue.
  • If a resolution isnot found within a two-hour window, the migration will be stopped, and your virtual server(s) will be failed back to the DoIT data center. Note: If your migration is stopped for any reason, we will reschedule the migration for a future date.

Thank you for your cooperation and support as we take this important step to protect university data. 

Division of Information Technology 

As a reminder, virtual servers from your area will be relocated from their current location in the university data center to an off-site location. To follow-up on the recent meeting that you/a representative from your area had with Division of IT (DoIT) staff regarding the migration, we would like to provide the following information:

  • The migration of servers from your area is scheduled for Monday, Nov. 28, 2022, from 10 a.m.– 2 p.m.
  • For your reference, a list of servers is included at the end of this message.
  • During the migration, DoIT will power off your virtual server(s).
  • All existing network, firewall rules, and NAT addresses (if applicable) will be moved to the new data center operated by our partner, DartPoints.
  • A live Failover of your virtual servers will be performed by DartPoints after they have been migrated.
  • Once your servers have been powered-on in the new data center, you and your team should begin data validation testing. 
  • Before migration begins, please make sure your team:
    • 1. Has a pre-defined checklist of what test(s) you need to perform for each virtual server and 
    • 2. Has criteria defined for what a successful test looks like.

After testing is completed:

If all testing is successful:

  • You/a designated member of your team should notify DoIT that all tests conducted by your team were successful.
  • DartPoints will commit the failover to the data center.
  • DartPoints will add your virtual server(s) to the new nightly back-up schedule.
  • Migration is complete.

If all testing is NOT successful:

  • DartPoints and DoIT will being troubleshooting to identify any issues.
  • If a resolution is found within a two-hour window, the migration will continue.
  • If a resolution isnot found within a two-hour window, the migration will be stopped, and your virtual server(s) will be failed back to the DoIT data center. Note: If your migration is stopped for any reason, we will reschedule the migration for a future date.

Thank you for your cooperation and support as we take this important step to protect university data. 

Division of Information Technology 


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