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Division of Information Technology

Multifactor Authentication for Office 365

Multifactor authentication (MFA), sometimes referred to as two-step or two-factor authentication, is an overly technical-sounding term for a very simple solution. Think of it as “password plus.” MFA is currently being used by UofSC students, faculty and staff for sites like PeopleSoft and myaccount.sc.edu. The Division of Information Technology will be turning on MFA for certain Office 365 applications for additional security. 

Multifactor Authentication FAQs

Right now, students and employees use Duo to authenticate across systems such as my.sc.edu, myaccount.sc.edu and PeopleSoft. Beginning Feb. 12, 2020, UofSC students and employees will need to use Duo in order to access Outlook, OneDrive, Microsoft Teams, and Azure Cloud.

Multifactor authentication (MFA), sometimes referred to as two-step or two-factor authentication, is an overly technical-sounding term for a very simple solution. Think of it as “password plus.” It operates on the assumption that just because someone knows your password, that doesn’t necessarily mean they are who they claim to be. It is an easy way to make sure that the only one using your credentials is you. It also helps prevent data breaches.

MFA is currently being used by UofSC students, faculty and staff for sites like my.sc.edu, PeopleSoft and myaccount.sc.edu. The Division of Information Technology will be turning on MFA for certain Office 365 applications for additional security.

MFA adds an additional layer of protection to your accounts and the data you access through them. Because MFA requires something only you have, if your password gets stolen, it will be much more difficult for someone to access your account and subsequently compromise university data.

On February 12, 2020, MFA will be turned on for Outlook, OneDrive, Microsoft Teams and Azure Cloud.  

  • Outlook
  • OneDrive
  • Microsoft Teams
  • Azure Cloud

Yes. Duo is still the provider of MFA services for the University of South Carolina system.

Users can set a time-out schedule that allows your device to remember your credentials for 30 days. When you are asked to authenticate, click on check box that says, “Remember me for 30 days.” You will automatically be asked to reauthenticate after 30 days have passed.

If you have already registered for Duo services, the only thing you need to do is make sure your computer is using the latest version of Office 365 (2016 or higher). Instructions on how to update your computer are available here or you can call the Service Desk at 803-777-1800 for assistance. Due to security restrictions of older devices, individuals using an iPhone that is older than an iPhone 5s or an iPad that is older than a 5th generation will not be able to use the email app on their devices. Instead, they must open an internet browser and check email at outlook.office365.com. Android users will need to use the Outlook app or an internet browser to check email on their devices.

Computers should be updated to the latest version of Office 365 (2016 or higher) in order to be compatible with the MFA process. Instructions on how to update your computer are available here or you can call the Service Desk at 803-777-1800 for assistance.

Certain devices and software are NOT compatible with the MFA process. A full list of all compatible devices and software is available for review. 

It depends. Due to security restrictions of older devices, individuals using an iPhone that is older than an iPhone 5s or an iPad that is older than a 5th generation will not be able to use the email app on their devices. Instead, they must open an internet browser and check email at outlook.office365.com. Android users will need to use the Outlook app or an internet browser to check email on their devices. The minimum requirements for mobile devices are listed below:

 The apple environment requires (recommended minimums):

  • Mail on iOS 11 or higher
  • iPhone 5s or newer (with iOS12.4.3 or higher)
  • iPad 5th generation or newer
  • or Outlook for Apple client

 The Android environment requires:

  • Outlook for Android

 PC environment requires:

  • Office 365 Professional

 Users can also use Outlook Web Access (web client for email) in lieu of the above, if their devices do not meet the minimum requirements.

We strongly urge you to download the free Duo Security app on your smart phone. It is fast, convenient, and the most secure way to verify your identity. Instructions can be found here. The app uses very little data. The data used to receive roughly 500 Duo pushes is equivalent to loading only one webpage on your smartphone.

 Yes. Sensitive data is transferred via email. In order to protect your personal information and university data, it is important that we use MFA services. To reduce the number of times you are asked to authenticate, set a time-out schedule that allows your device(s) to remember your credentials for 30 days. When you are asked to authenticate, click on check box that says, “Remember me for 30 days.” You will automatically be asked to reauthenticate after 30 days have passed.

 


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