For some University faculty and staff on the Columbia and Lancaster campuses, voicemail indicator lights are not working properly.

"Some employees are reporting that they have messages in their voicemail box, but the message waiting indicator lights are not coming on," said Kimberly South, public relations coordinator, University Technology Services.

"It isn't a 'global' problem--it happens sporadically," she said. "Unfortunately, there is no way for us to know who is having the problem and who isn't. UTS is working with the vendor to correct the problem, and we're planning an upgrade to the University voicemail system, as well." That upgrade is currently scheduled for August.

Until the voicemail issue is completely resolved, South recommends solutions for anyone having a problem:

• Request to have Enabled Voicemail (EVM) added to your phone. This allows voicemails to come to your e-mail inbox. EVM is not affected by the message indicator light problem. To have EVM added to your phone, contact the UTS Help Desk at 7-1800 or helpdesk@sc.edu.
• Periodically check your voicemail box (7-MAIL or 7-6245).

"If you have left voicemail messages for other faculty or staff and have not heard back from that person, it might be a good idea to follow-up with another phone call or e-mail," South said.

For more information and support, call the UTS Help Desk at 7-1800, 8 a.m.-9 p.m. Monday-Friday.

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