University 101 Programs

Conflict & Listening; Opposing Diodes Office of Multicultural Student Affairs

Things do not change, we change. . ~ Henry David Thoreau

This workshop focuses on communication allows students to learn essential techniques to address crucial conversations around issues of diversity and social justice without entering into a place of blame and judgment; thus alienating the audience. This is accomplished with an emphasis upon the entering into dialogue; not argument.

Learning Outcomes 
The Conflict & Listening; Opposing Diodes presentation supports University 101 goal

III. Prepare Students for Responsible Lives in a Diverse, Interconnected, and Changing World 
As a result of this presentation, students will:

  • Be able to explain how they personally contribute to the diversity at USC.
  • Demonstrate the ability to stand up to blatant prejudice and discrimination. 
  • Students will learn effective conflict resolution skills; including:
    • Blending
    • Effective listening
    • Unconditional Positive Regard
    • Finding Consensus
  • Be able to identify campus resources where they may learn more about diversity and multiculturalism.

Program Description 
The program is slated to run 50 minutes, but can easily be extended to an hour and fifteen minute class period as well. Presenters for this program include at least one professional staff member and 1 to 2 EMPOWER Diversity Peer Educators. All presenters will have training in facilitation skills based on the Anti-Defamation League: A World of Difference program. The presentation opens with a deinhibitizor to get everyone in the same mindset; the building of a Full-Value Contract then rolls into an interactive activity followed by a space for processing and dialogue. We will close with a Q & A on campus resources and upcoming events.

For complete information on the different presentations OMSA offers in Diversity & Social Justice Education please visit:

Follow up activities. Activities or lesson plan materials that the instructors may use to further assess students understanding of the material

  • Journal Prompts
    • What is consensus? Why is this hard to achieve? Is this a necessary skill in class? In your rooming experience? Work experience?
  • Formal Paper Prompts or Assignments
    • Have the students research a treaty creation process. How would the skills that they learned in this presentation have helped the leaders more efficiently created an effective treaty?
  • Discussion Questions
    • What is empathy? How does empathy come into play when thinking about the experience of others? Find a current article about a conflict. Discuss ways in which this conflict could have been avoided. Can all conflict be avoided? Should all conflict be avoided?
  • Reflection Items
    • Is there a time in which I promoted a conflict instead of tried to diffuse the situation? Why might that have been the case?