TCL Goes to Washington

LAMA -MAES   Survey Fatigue? An Rx for Avoiding the Problem
Date: Monday, 6/25/2007
Time: 1:30 PM-3:30 PM

Program Description: Survey fatigue is a commonly acknowledged problem of immediate interest to “surveyors” and “surveyed” alike. This program will provide practical strategies and techniques to reduce the phenomenon by suggesting ways to improve surveys that must be used and describing several alternative approaches to evaluate existing programs and services, to provide meaningful assessment, and set new directions in planning and management. Panelists will also discuss how to build the case for alternative methods with library staff, upper-level administrators, and supervisory agencies.

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RUSA -MARS   See it, Hear it, Touch it: How Do Learning Styles Affect Virtual Reference Service?
Date: Monday, 6/25/2007
Time: 10:30 AM-12:00 PM

This was a panel discussion where virtual reference service leaders were asked questions about the present and future of VR.  One of driving points of this session was that there are approximately 75 million millennials.  The millennial population is a population that has four main attributes:  They want choice, don’t like (want) forced instruction, want to save time and they are multitaskers.  If you service doesn’t meet these needs, they will not use it.  Well I must be a millennial, because that sounds just like me.  

What did I take from this session?  Well, I’ve brought back several things.  (more…)