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University Technology Services


Outages and System Maintenance

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Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Administration and Support
Offering(s) Affected:
Application Administration and Support
Jun 21, 2018 05:00 PM -
Jun 22, 2018 08:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be disabling the 03 Personal Information menu option in IMS for Fiscal Year End processing. The menu option will be re-enabled when requested.
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Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
Jun 20, 2018: 06:00 PM - 06:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be uninstalling a computer service related to Symantec Management Agent also known as Altiris on all Windows machines that are supported under Desktop SA. This will be pushed via BigFix and will be a silent uninstall with no reboot required
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 18, 2018 08:00 AM -
Jun 20, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing new hardware in the DoIT data center for storage/compute. This new hardware will be a new environment and not an expansion of an existing environment.
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Wiring Infrastructure
Offering(s) Affected:
Voice and Data Cabling
Jun 7, 2018 06:00 AM -
Jun 21, 2018 12:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology Data Center Operations will be removing abandoned cabling in the data center.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 25, 2018 05:00 AM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be applying windows security patches to the Adobe Connect, CarolinaCard and Millennium servers. During the patching, the systems will be unavailable.
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Updates
  • Jun 22, 2018 @ 11:52 am: This change was accidentally resolved and still planned for Monday morning.
Student Systems
Offering(s) Affected:
Student Information System (Banner)
Jun 27, 2018: 05:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Maintenance will be performed on the Banner student administration system between the hours of 5 a.m. and 8 a.m. The systems impacted will be unavailable during the maintenance window. Users will not be able to login.
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Recent Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 24, 2018: 10:00 AM - 10:44 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be modifying the server infrastructure to allow additional storage to be added at a later date. Impact to services is not expected but technicians will be monitoring critical systems closely.
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Updates
  • Jun 21, 2018 @ 9:34 am: The planned work has been moved to Sunday morning.
Document Imaging & Management
Offering(s) Affected:
Banner Document Management System (BDMS)
Jun 24, 2018: 08:00 AM - 08:42 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed to the Banner Document Management System between the hours of 8:00 a.m. and 9:00 a.m. The system will be unavailable during this maintenance.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Jun 22, 2018: 07:00 AM - 10:49 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be replacing the the old air handlers in the data center with more efficient air handlers. There will be no impact to services during this work.
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Network Services
Offering(s) Affected:
Wired Networking
Jun 22, 2018: 06:00 AM - 08:42 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be replacing a network switch in the data center to correct issues with housing servers losing connections.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 22, 2018: 05:00 AM - 11:33 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be applying windows security patches to all Production windows servers. During the patching the following systems will be unavailable: -IT Finance systems -Emergency Event Notification -Law School servers -Adobe Connect -Commvault -Point and Click -SPAR Research -BigFix -iTAMS -AV Engineering servers -BDMS -Symantec -College of Nursing servers -SLA file servers -WSUS -DUO -fsaAtlas -Admissions servers -Blackboard -DoIT monitoring servers -Software Distribution -Pinnacle -PeopleSoft servers -Class Climate -Mass mail server -SharePoint -Exchange and Active Directory servers
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 21, 2018 06:00 PM -
Jun 22, 2018 11:42 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be applying windows security patches to the Data Warehouse servers. During the patching, Data Warehouse and Cognos will be unavailable.
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Security Infrastructure Services
Offering(s) Affected:
Security Technology Maintenance and Support
Jun 21, 2018: 07:30 AM - 09:39 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be upgrading a security server to the latest version.
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Email and Calendaring
Offering(s) Affected:
Faculty/Staff Email (Exchange)
Jun 21, 2018: 07:00 AM - 08:04 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be disabling the inbound interface for the SonicWall email security appliance because the traffic that it was handling has been moved to FireEYE.
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Hosting Services and Technical Administration
Offering(s) Affected:
Physical Server Collocation and Management
Jun 21, 2018: 06:30 AM - 07:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be working with contractors and Facilities to install a larger circuit breaker to accommodate new air conditioning units for the Data Center. During the maintenance, the air handlers and lights will go offline but will be monitored closely to ensure services in the Data Center are not impacted.
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Software and Web Development
Offering(s) Affected:
Web Development
Jun 21, 2018: 06:00 AM - 06:32 AM

Planned Change

A change to a system that does not cause an outage.

The National Resource Center web server will be unavailable for security maintenance.
View Details
UTS Billing
Offering(s) Affected:
Pinnacle Maintenance Update
Jun 20, 2018: 01:25 PM - 08:07 PM

Planned Change

A change to a system that does not cause an outage.

Calero will apply a patch to Pinnacle to correct an error with May billing. Pinnacle will be available during the maintenance.
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Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Jun 20, 2018 11:00 AM -
Jun 21, 2018 02:03 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will open Blackboard Ally to the faculty pilot group. There will be no impact to Blackboard during this maintenance.
View Details
Web Content Management
Offering(s) Affected:
Enterprise Content Management System
Jun 20, 2018: 10:00 AM - 11:20 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be migrating the Carolina Card web content to the main web server.
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Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Jun 20, 2018 09:00 AM -
Jun 21, 2018 03:42 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be cleaning up a number of internal and external DNS records that were previously decommissioned.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 20, 2018: 04:00 AM - 09:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be applying Linux OS patches for Banner, PeopleSoft and other non ERP Linux servers.
View Details
Administration and Support
Offering(s) Affected:
Application Administration and Support
Jun 19, 2018: 06:00 AM - 11:03 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing security software on the Linux production servers.
View Details
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 18, 2018: 11:40 AM - 11:49 AM

Emergency

An unplanned outage to a critical system.

Multiple systems were unavailable due to a VLAN change. All systems should be back online.
View Details

Updates
  • Jun 18, 2018 @ 11:52 am: Multiple systems were unavailable due to a VLAN change. All systems should be back online.
Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
May 23, 2018 10:00 AM -
Jun 19, 2018 04:54 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be migrating production backups to a new backup storage array. The migration process will not interfere with any nightly scheduled backup for the production environment.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
May 13, 2018 04:00 AM -
Jun 18, 2018 04:33 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology Data Center operations will begin removing abandoned phone wires, CAT5 and fiber under the floor of the data center and in communication racks. There should be no impact to services during this work.
View Details

For more information and assistance, please contact the UTS Service Desk at 803-777-1800.