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University Technology Services


Outages and System Maintenance

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Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Network Services
Offering(s) Affected:
Wireless Network
Nov 27, 2017 09:00 AM -
Dec 15, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing new wireless access points in the Coliseum. Users may experience interruption in wireless services during the decommissioning of the legacy access points and the installation of the new access points.
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Aug 3, 2017 09:00 AM -
Nov 30, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing backup tests to validate a new backup environment. These tests will be done during normal business hours as not to affect regularly scheduled production backups.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Dec 14, 2017: 06:30 AM - 07:00 AM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be moving the power for equipment at 1600 Hampton Street. Only the equipment that does not have more than one power supply will be impacted for approximately 10 minutes.
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Network Services
Offering(s) Affected:
Wired Networking
Dec 14, 2017: 07:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be moving the Student Health and Speech and Hearing HIPAA environments behind a new firewall.
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Security Infrastructure Services
Offering(s) Affected:
Security Technology Maintenance and Support
Dec 14, 2017 07:30 AM -
Dec 20, 2017 04:00 PM

Planned Change

A change to a system that does not cause an outage.

The security agent will be upgraded to the latest version.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Dec 14, 2017: 02:00 PM - 04:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be moving power for the High Performance Computing (HPC) racks. This will not impact other services in the Data Center, only the HPC services.
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Auxiliary Systems
Offering(s) Affected:
Service Management (ServiceNow)
Dec 14, 2017: 05:00 PM - 06:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be making tool changes in Service Now that will make the New Call look up easier for the ServiceDesk, Work Type field changes, a PeopleSoft workflow change and enhanced metric notifications.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Dec 15, 2017: 06:30 AM - 07:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be moving the power for equipment at 1600 Hampton Street. Only the equipment that does not have more than one power supply will be impacted for approximately 10 minutes.
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Network Services
Offering(s) Affected:
Firewall Services
Dec 15, 2017: 10:00 AM - 12:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be applying updates to the firewall management server. During the updates, there will be no loss of service to any customers.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Dec 18, 2017 06:30 AM -
Dec 19, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

SCE&G and contractors will be on site working on the Power pull on Wheat Street. This is a secondary power feed to the data center damaged on October 26, 2017.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Dec 18, 2017 11:45 AM -
Dec 22, 2017 11:45 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing two transformers for the power systems (UPS) in the data center. There should be no impact to the data center.
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Desktop Computing and Printing
Offering(s) Affected:
Virtual Desktop Hosting and Management
Dec 18, 2017: 05:30 PM - 10:00 PM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be migrating the all Division of Information Technology managed virtual desktops to a new VDI environment. During the migration, VDIs will be unavailable. Once the migration is complete, users should be able to access their VDIs in the same manner as before the migration. The Bursar, Koger Center, Foundations and Post Office VDIs will be migrated from 5:30-7:00pm. The Distance Learning, TRIO and Student Health Exam room VDIs will be migrated from 6:00pm- 8:00pm. The DoIT, EA IBM, Law School and Controller s Office VDIs will be migrated from 6:30pm-9:30pm.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Dec 20, 2017: 04:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Linux OS patching will occur on Banner, PeopleSoft and other non ERP Linux servers.
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Recent Outages/Events

Service Outage/
Event Type
Description
Telephone Services
Offering(s) Affected:
Automated Attendant and Call Distribution
Dec 12, 2017: 10:40 AM - 11:35 AM

Emergency

An unplanned outage to a critical system.

Some on campus phones are unable to receive calls from off campus numbers. Off campus numbers are getting the busy single when calling the affected numbers. Technicians are currently working with AT&T to resolve the issues.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Dec 12, 2017 10:00 AM -
Dec 11, 2017 03:55 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be moving power for the High Performance Computing (HPC) racks. This will not impact other services in the Data Center, only the HPC services.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Dec 11, 2017: 08:55 AM - 09:16 AM

Emergency

An unplanned outage to a critical system.

The IBM BigFix console is inaccessible. Additionally clients are unable to download content to complete already scheduled fixlets and tasks. DoIT technicians are currently working on the issue.
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Auxiliary Systems
Offering(s) Affected:
Service Billing and Inventory (Calero)
Dec 8, 2017: 09:40 AM - 05:02 PM

Emergency

An unplanned outage to a critical system.

Pinnacle locations codes are all the same 029 (1600 HAMPTON STREET) / 7 / 726 / V69
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Dec 7, 2017 07:00 PM -
Dec 8, 2017 01:03 AM

Planned Change

A change to a system that does not cause an outage.

The Pinnacle job scheduler will be rebuilt on December 7th between 7pm and 10 pm. During this time there will be an outage to Pinnacle.
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Secure Computing
Offering(s) Affected:
Endpoint Protection (Anti-Virus/Anti-Malware)
Dec 7, 2017: 09:15 AM - 02:24 PM

Planned Change

A change to a system that does not cause an outage.

Division of Information Technology will update the Symantec Endpoint Protection management servers to the latest version. Users may notice the client reporting that the server is unavailable during the outage period but users will continue to get updates via LiveUpdate.
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Secure Computing
Offering(s) Affected:
Endpoint Protection (Anti-Virus/Anti-Malware)
Dec 7, 2017: 09:00 AM - 09:05 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be reducing the purge time for quarantine on Symantec Endpoint Protection. The purge time will be changed from 30 days to 14 days.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Dec 7, 2017: 07:00 AM - 07:58 AM

Planned Change

A change to a system that does not cause an outage.

The networking printing server will be rebooted to receive updates from the Symantec client upgrade. Network printing will be unavailable for a brief period of time.
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Telephone Services
Offering(s) Affected:
Telephone Equipment Repair
Dec 7, 2017: 07:00 AM - 03:41 PM

Planned Change

A change to a system that does not cause an outage.

Technicians will perform maintenance on the telephone switch to remove unused circuits.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Dec 7, 2017: 06:00 AM - 06:13 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the Banner student administration system between the hours of 6 a.m. and 7 a.m.
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Network Services
Offering(s) Affected:
Dynamic Host Configuration Protocol (DHCP)
Dec 3, 2017 12:00 AM -
Dec 8, 2017 02:31 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be purging old database DHCP entries from the Infoblox DHCP service. There should be no impact to network services during this change.
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For more information and assistance, please contact the UTS Service Desk at 803-777-1800.