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University Technology Services


Outages and System Maintenance

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Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Network Services
Offering(s) Affected:
Wired Networking
Feb 16, 2018: 08:00 AM - 09:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing an additional switch and joining it to the current switch on the 1st floor server room at Hamilton. The current switch will have to be disconnected for the upgrade to take place and users in the College of Social Work, Center for Child and Family Studies and DSS training recipients will experience a network outage.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Feb 15, 2018: 09:00 AM - 10:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing a modification to an internal mainframe program that will check for incompatible data to prevent jobs from abnormally terminating.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Feb 15, 2018: 09:00 AM - 10:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing a modification to an internal mainframe program that will allow for some students who are also employed at USC to receive their emergency alerts at their student email address.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Feb 15, 2018 06:00 AM -
Mar 3, 2018 12:00 AM

Planned Change

A change to a system that does not cause an outage.

USC electricians will be pulling power from 2 UPS units over to 21 grid locations in the data center in preparation of future work.
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Network Services
Offering(s) Affected:
Wireless Network
Feb 13, 2018 08:00 AM -
Feb 23, 2018 05:00 AM

Planned Change

A change to a system that does not cause an outage.

As part of the Wireless Infrastructure upgrade the Division of Information Technology will be replacing wireless access points in Gambrell Hall. Users may experience a brief interruption in wireless services during the decommissioning of the legacy access points and the replacement of the new access points.
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Network Services
Offering(s) Affected:
Wired Networking
Wireless Network
Jan 31, 2018 10:00 AM -
Feb 13, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

As part of the Wireless Upgrade Project, The Division of Information Technology Network Services team will be replacing the network switches and wireless AP s at the Blatt Building. Users may experience some network interruption during the maintenance window.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Jan 25, 2018 01:00 PM -
Feb 23, 2018 08:30 PM

Planned Change

A change to a system that does not cause an outage.

The ceiling tiles in the data center will be removed to prepare the data center for the following projects; ladder rack installation, fire suppression and security cameras.
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Instructional Technology and Design
Offering(s) Affected:
Live Presentation Tools (Adobe Connect)
Jan 24, 2018 04:30 PM

Emergency

An unplanned outage to a critical system.

Customers may experience errors when attempting to publish files in Adobe Presenter/Adobe Connect. Technicians are currently working on the issue.
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Updates
  • Jan 26, 2018 @ 10:01 am: Customers may experience errors when attempting to publish Adobe Presenter presentations. Technicians are currently working on the issue.
Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Aug 3, 2017 09:00 AM -
Nov 30, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing backup tests to validate a new backup environment. These tests will be done during normal business hours as not to affect regularly scheduled production backups.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Feb 20, 2018: 05:00 AM - 08:00 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 8 a.m. The system will be available during the maintenance window.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Feb 21, 2018: 04:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Linux OS patching will occur on Banner, PeopleSoft and other non ERP Linux servers.
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Recent Outages/Events

Service Outage/
Event Type
Description
Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Feb 16, 2018: 02:00 AM - 01:35 PM

Planned Change

A change to a system that does not cause an outage.

Blackboard Managed Hosting will perform maintenance on Blackboard. A service interruption is possible during the maintenance.
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Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Feb 15, 2018: 08:00 AM - 02:27 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating DNS records for preston.sc.edu and www.preston.sc.edu to accommodate website changes.
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Identity and Access Management (IAM)
Offering(s) Affected:
Authentication Services
Feb 15, 2018: 08:00 AM - 11:15 AM

Emergency

An unplanned outage to a critical system.

Users are currently unable to log into Shibboleth. Technicians are working on the issue.
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Software and Web Development
Offering(s) Affected:
Web Application - Enhancement
Feb 15, 2018: 07:00 AM - 07:09 AM

Planned Change

A change to a system that does not cause an outage.

Minor modifications will be made to the ITC application to add required Expedited change reasons.
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Software and Web Development
Offering(s) Affected:
Web Development
Feb 15, 2018: 07:00 AM - 07:13 AM

Planned Change

A change to a system that does not cause an outage.

Minor modifications will be made to the Multi-factor application located at my.sc.edu/multifactor. The Multi-factor application will be restarted after the change and will experience a brief outage.
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Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Feb 15, 2018: 02:00 AM - 06:00 AM

Planned Change

A change to a system that does not cause an outage.

Blackboard Managed Hosting will be performing maintenance on Blackboard.
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Identity and Access Management (IAM)
Offering(s) Affected:
Authentication Services
Feb 14, 2018: 02:25 PM - 05:08 PM

Emergency

An unplanned outage to a critical system.

The authentication system CAS is intermittently failing to log in with VIPid and NetID.
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Updates
  • Feb 14, 2018 @ 3:02 pm: Users are having issues logging into systems using both VIP ID and Network ID. Technicians are working on the issue.
  • Feb 14, 2018 @ 3:31 pm: Both CAS and Shibboleth are experiencing login issues.
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Feb 14, 2018: 12:00 PM - 01:21 PM

Planned Change

A change to a system that does not cause an outage.

A misconfiguration on the University 101 web server is causing issues with the system obtaining the latest software updates. After the configuration is changed, the system will be rebooted, causing a momentary outage.
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Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Feb 14, 2018: 11:00 AM - 01:08 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing a DNS changes on peep.sc.edu and pharmacy.sc.edu. There is no impact to services expected.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Feb 14, 2018: 10:00 AM - 04:54 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be rebooting Exchange servers to resolve an issue with disk capacity.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Feb 14, 2018: 08:00 AM - 01:20 PM

Planned Change

A change to a system that does not cause an outage.

Trane will be conducting a quarterly service of the data center backup chiller.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Feb 14, 2018: 05:00 AM - 09:53 AM

Planned Change

A change to a system that does not cause an outage.

A PeopleSoft Finance server will be receiving security software patches and a configuration change outside the usual patch window.
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Security Infrastructure Services
Offering(s) Affected:
Security Technology Maintenance and Support
Feb 13, 2018: 07:30 AM - 02:58 PM

Planned Change

A change to a system that does not cause an outage.

The security agent will be upgraded to the latest version on all MacOS systems.
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Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Feb 13, 2018: 02:00 AM - 06:00 AM

Planned Change

A change to a system that does not cause an outage.

Blackboard Managed Hosting will be performing preventative maintenance on Blackboard.
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Reporting and Analytics
Offering(s) Affected:
Data Warehouse Reporting
Feb 12, 2018: 10:00 AM - 10:33 AM

Emergency

An unplanned outage to a critical system.

Data Warehouse is down, technicians are working on the issue
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Feb 7, 2018 04:35 PM -
Feb 12, 2018 03:00 AM

Emergency

An unplanned outage to a critical system.

The latest Microsoft security patches and updates will be distributed to VDIs that are directly supported by University Technology Services. These updates will download automatically.
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For more information and assistance, please contact the UTS Service Desk at 803-777-1800.