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University Technology Services


Service Agreements

File Share

University Technology Services provides dedicated file services through scaled-out, high performance network-attached storage (NAS). Storage is allocated based on customer need and can be presented as a standard Windows (CIFS) or Linux (NFS) share.

Services:

The File Share Service allows departments to easily store and share files between co-workers with network access as well as save to a personal file storage location, both of which are backed up on a routine schedule. File Sharing allows people with access to use the same file(s) by some combination of being able to read or view it, write to or modify it, copy it, or print it. Users may all have the same or may have different levels of access privileges.

File Share storage is ideal for data that is not mission-critical nor highly transactional in nature (frequently changed).

Some ideal use cases for File Share storage are:

  • Departmental file shares and user home directories
  • Archive data
  • Business analytics and workflows
  • Digital media (post production) repository
  • Imaging repository
  • Reporting repository
  • Scratch volume for test data

Standard Configuration:

One parent share will be created with a defined disk space quota. The parent share access permissions will be created and maintained. File and folder permissions are delegated to the customer contact.

Sub-shares (created under the parent share) can be requested by contacting the UTS Service Desk and submitting a request. These requests are granted only when file level access permissions will not achieve the desired business need.

Service Metric:

Capacity

Storage usage is monitored and controlled through disk quotas. Automated email notifications are sent to the customer contact when specific capacity thresholds are met so they can take the appropriate measures. Automated email notifications are triggered as follows:

90% Capacity: Customer contact is notified via email that they have reached 90% of their allocated capacity. The customer contact has the option to remove any unused data or contact the UTS Service Desk and request additional capacity based on the current pricing.

100% Capacity: Customer contact is notified that they have consumed all of their allocated capacity. Once the 100% threshold is reached, the customer contact has a 30 day grace period (one billing cycle) to either remove data from the file share to bring used capacity below 100% or contact the UTS Service Desk and request additional capacity. If capacity remains at 100% beyond the 30 day grace period, file writes will be disabled and the customer will need to contact the UTS Service Desk to increase the allocated storage for the file share.

110% Capacity: The file share storage has a built in ‘hard-stop’ capacity threshold that will prevent any one share from consuming more capacity than they are allotted. If a customer exceeds their 100% capacity allocation and reaches 110% of their capacity, all file writes will immediately be halted on the file share regardless if the 30 day grace period has been met. The customer contact will need to contact the UTS Service Desk and request additional capacity for the file share.

Usage

Quota and usage reports are available by mapping a drive to the parent share and following these steps:

  1. Within Windows Explorer locate the mapped drive.
  2. Right-click on the drive.
  3. Choose Properties

Space usage and free space will be displayed

Billing:

$0.10 per GB allocated

Billing is issued on a monthly basis and is based on the total amount of allocated storage requested per the Service Agreement.

Backup & Recovery:

File Share storage is backed up using snapshot technology. Snapshots will be taken of the file shares twice a day at noon and 5pm and will be retained for a period of 7 days. An additional snapshot will be taken every night at midnight and replicated to a second location. The replicated snapshot is maintained for a period of 30 days.

Time  of snapshot Retention
 12:00 PM (noon) 3 days
5:00 PM 3 days
12:00 AM (midnight) 30 days

To recover a file within the retention period noted above, please contact the UTS Service Desk from 8:00 a.m. – 6:00 p.m. Monday through Friday at 803-777-1800 or via email at servicedesk@sc.edu.

Restricted Data:

Data categorized as Restricted Data can be stored under this File Share SA if the following requirements are met.

  1. Approval for using the data has been received from the appropriate data steward.
  2. Your deparment is under a Desktop Service Agreement with the Division of IT (DoIT), and you specify restricted data use.  In this case, DoIT will administer rights to the folders with submission of your request.
  3. If your department does not have a Desktop Service Agreement with DoIT, you are responsible for administering the rights to folders and protecting the data.  If your department does not have the skills needed to perform this function, you will need to work with DoIT.

Restricted Data items are defined as data that the University of South Carolina is required by law to protect, or where the compromise of the data could lead to significant negative/undesired consequences. Access will be limited to authorized employees who are mandated to protect it. Employees who have access to this data cannot disclose or use the data without explicit approval of the data steward for the designated purpose.

Restricted Data includes, but is not limited to student, medical, or Human Resources records; Social Security numbers, personnel records, or identifiable personal Information; financial transactions, donor records, credit card data, or information on prospective students. UTS performs periodic scans for restricted data to ensure compliance.

Ordering:

Please contact the UTS Service Desk at 803-777-1800 or use our Self-Service Portal.